Novosbed Mattress FAQ
Questions? Here are some Frequently Asked Questions to help:
Novosbed is North America’s premier luxury memory foam mattress manufacturer and online retailer. We are not a discount mattress retailer, nor are we a public company with enormous margins and a large sales force. We are a company dedicated to providing supremely comfortable mattresses at prices that won’t break the bank. Read more about us here.
Novosbed mattresses are the highest quality, most luxurious memory foam mattresses in their class. After years of research and testing, we have made what we believe to be the perfect mattress. On top of a great product, we offer the most comprehensive and flexible warranties in the industry, as well as the best customer service.
Because foam is a natural insulator, foam mattresses (including memory foam mattresses) are generally warmer than spring mattresses. Memory foam feels slightly warmer still because of the way it forms around your body. If you’ve never slept on a memory foam mattress before, it can take a night or two to get used to. To further increase comfort during the night, we engineered Novosflow, a special ventilated foam layer to increase air flow through the mattress. Novosflow keeps your mattress a comfortable temperature throughout the night.
At 5.2lbs/cubic ft density, Novosbed mattresses are neither too soft nor too firm. Once you lay down, you can immediately feel the mattress conforming to your body’s shape, providing evenly distributed support. Pressure points such as the hips and shoulders are relieved, and your spine is better aligned while you sleep.
When shopping around and comparing prices, there are several considerations to keep in mind. Be sure to ask a lot of questions, and make note of the following:
- What is the thickness and density of the memory foam? A memory foam layer thinner than 3″ will not provide a great level of comfort. Additionally, we don’t recommend densities lower than 3.7lbs/cubic foot.
- How long is the Warranty? Good quality mattresses come with at least a 25 year warranty period. 10, 5, or no warranty at all usually means the seller is not confident in the durability and lifetime of the mattress.
- Is a Trial Period offered? The longer the sleep trial period, the more confident the manufacturer is in its mattress. Novosbed offers a 120 Night Sleep Trial with a 100% Money Back Guarantee. This means that if you’re not happy with your mattress, return it within 120 days, and you’ll get a full refund.
The main difference is overhead costs. We do not have a store, a large sales force, or an expensive marketing team, so we’re able to eliminate commissions, leases, and big-company overheads. Instead, we’ve focused on product quality and low price, which is why we can provide such a great product for a fraction of the price you see in stores. Click here to see a direct comparison between Novosbed and Tempur-Pedic.
Unfortunately, even a quick lie-down on a mattress in a store isn’t enough to know how it’s going to feel after 6-8 hour per night for a few months. We want you to be totally satisfied with your purchase, which is why we offer a 120-day sleep trial with a 100% Money-Back Guarantee. If you don’t like your new mattress, ship it back to us (in good condition) for a complete refund.
Though we cannot make any guarantees, we can say with confidence that our memory foam mattresses relieve certain types of back pain. Switching from spring to memory foam usually requires a short adjustment period, but once your body becomes accustomed to the new feeling, studies suggest that memory foam is beneficial for people suffering back pain. See what our customers are saying about it.
When first unpacking a memory foam mattress, there is a slight odour. This is standard with all memory foam mattresses, even the top brand names. We recommended you air out your new mattress in a well ventilated room for 3-5 days. Click here for specific mattress care instructions.
Memory foam is made of polyurethane which is made up of a mixture of polyol, polyisocyanates and water. Memory foam is fully reacted polyurethane and is completely inert, much like paint is after it’s dry.
No. Our mattresses are currently sold without a bed base.
We recommend using a strong and supportive bed base with wide wooden slats. If you’d like to use a box spring, ensure that it is sturdy and strong enough to hold the weight of the mattress. Remember: memory foam is much heavier than spring. A Novosbed Classic King weighs approx. 132lbs. The bed base and box spring need to be capable of supporting this weight, plus your body weight. For further details, click here to read about proper memory foam mattress foundations.
In the USA, we currently don’t charge state tax. Please contact us for more details.
Currently, we sell mattresses only.
Maybe it’s an awkward subject for some, but it’s an important question that many people ask us. The fact is that memory foam makes a great surface for sleeping, as well as everything else you can do in bed.
You can use an electric blanket/heating pad with your mattress, yes. However, you should remember that memory foam reacts to heat and pressure, so if the heating pad is placed directly onto the mattress (i.e. under your back), the memory foam will react to the heat of your electric pad, not your body. This can disrupt the memory foam’s ability to conform to your exact shape. A heating pad will not cause permanent damage to the memory foam. If you decide to use a heating pad, we recommend placing it over top of your body, rather than underneath, so there isn’t as much direct contact with the mattress.
Novosbed memory foam mattresses are manufactured under our strict supervision by our manufacturing partner in Pennsylvania, USA. They are manufactured, tested, packaged, and shipped in accordance with our specifications and quality control requirements. Once they arrive, we store them in our warehouse facility until they are sent to you within 3 months of production.
Although foam retains its original structure even when compressed for more than 6 months, we only deliver mattresses that have been compressed for less than 3 months. After that time, we expand our remaining stock and and deliver it to local customers.