Bilingual Customer Service Representative

Edmonton
Full-time
Salary: $42,000.00 to $48,000.00 /year


Job Description

“Outstanding Customer Care”

This will be your guiding mantra when you:

  • consult with potential customers in English and French and steer them towards the product that suits them best
  • enable existing customers to get the most from their Novosbed products
  • help frustrated customers get what they need
  • deliver exceptional service faster than anyone else

Responsibilities

  • maintain in-depth knowledge of products and services.
  • handle incoming and outgoing customer service calls, emails, texts, live chats and third-party market support.
  • offer value-added solutions and promote customer loyalty by providing exceptional customer support.
  • update internal documents and customer records daily.
  • process inbound sales and coordinate returns.
  • resolve product or service related problems by determining the cause, selecting and implementing the best resolution, and following up to ensure customer satisfaction.

Requirements

  • Excellent Spoken and Written English and French
  • A passion for providing exceptional customer service.
  • Proven experience in conflict management.
  • Able to correspond in multiple tones to cater to different audiences.
  • Strong understanding of customer service best practices.
  • Proven aptitude to function within deadlines, while working both independently and as part of a team.
  • Strong multi-tasking skills, highly organized.
  • Strong attention to detail.
  • Professional and positive attitude.
  • Alternating weekend availability for in-home email-only correspondence.

Starting Compensation

  • $42k-$48k/yr. – Based on experience
  • Health & dental benefits
  • 2 weeks vacation

About Novosbed

One of Edmonton’s largest eCommerce companies, Novosbed Inc. is on a mission to disrupt the broken, greedy, and often dishonest Canadian mattress business. We are hard-working and driven to offer continuously improving value and service to our customers. If you want to make a significant, measurable impact to a company’s performance, work with people that challenge you every day, and want to challenge us with your expertise, we want you to apply for this position.

Application Instructions

  • You MUST include a cover letter and resume.

We thank all of those who apply, however only those applicants chosen for an interview will be contacted.

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