Hi Maximilian, thanks for your feedback. We're sorry to hear that your new Novosbed isn't everything you hoped it would be. Rest assured that all of our mattresses are cured during the manufacturing process and are CertiPur Certified. The new foam smell which can be compared to a new car smell originates from air being trapped inside the mattress during the the shipping process. The new foam smell should dissipate as the mattress expands and is given the opportunity to air out.

We noticed that you haven't taken advantage of your complimentary Comfort + kit yet. Inserting the Comfort+ kit could help add the softness that you're looking for in your mattress. For suggestions to help eliminate the new foam smell and to order your complimentary Comfort+ kit, call 1-877-496-3626 or email customercare@novosbed.com.

Hi Laura, thanks for your feedback. We're pleased to hear that you had a great first impression with your new Novosbed, but we're sorry to hear that it doesn't quite suit you on your new bed frame. We highly recommend reaching out to our Customer Care team and they will be able to provide suggestions to help you get the most out of your new mattress. Call 1-877-496-3626 or email customercare@novosbed.com.

We are sorry to hear you don't find the edges supportive enough! Feel free to get in touch with our customer care team. They can try offering some suggestions to make your mattress more comfortable. They can be reached at customercare@novosbed.com or 1-877-496-3626.

We are sorry to hear this. We have asked customer service to get in touch to discuss this with you.