Novosbed Reviews
4.7
4.7 star rating
4.7 star rating 5959 Reviews, 140 Q&As Ask A Question
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5959 Reviews
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E
Erin S.
Verified Buyer
5.0 star rating
I Chose The:
Medium
I Sleep:
With my partner
I Sleep On My:
Side
I Find The Firmness:
Medium-firm
04/17/21
I Chose The:
Medium
I Sleep:
With my partner
I Sleep On My:
Side
I Find The Firmness:
Medium-firm
Supportive and comfy. Much preferred
Review by Erin S. on 17 Apr 2021 review stating Supportive and comfy. Much preferred
Supportive and comfy.
Much preferred to previous mattress.
Much preferred to previous mattress.
On The Novosbed
S
Stephane B.
Verified Buyer
5.0 star rating
J’ai choisi:
Ferme
Je dors:
Avec un animal de compagnie
Je dors sur le:
Côté, Ventre
Je trouve le matelas:
Ferme
04/16/21
J’ai choisi:
Ferme
Je dors:
Avec un animal de compagnie
Je dors sur le:
Côté, Ventre
Je trouve le matelas:
Ferme
1ier tres bien dormi.
Review by Stephane B. on 16 Apr 2021 review stating 1ier tres bien dormi.
1ier tres bien dormi.
On The Novosbed
M
Marc B.
Verified Buyer
3.0 star rating
J’ai choisi:
Ferme
Je dors:
Avec un partenaire
Je dors sur le:
Côté, Dos, Ventre
Je trouve le matelas:
Moyen
04/15/21
J’ai choisi:
Ferme
Je dors:
Avec un partenaire
Je dors sur le:
Côté, Dos, Ventre
Je trouve le matelas:
Moyen
Dureté matelas
Review by Marc B. on 15 Apr 2021 review stating Dureté matelas
Il est plus moyen que ferme
On The Novosbed
B
Brenda G.
Verified Buyer
5.0 star rating
I Chose The:
Medium
I Sleep:
With my partner
I Sleep On My:
Side, Back, Stomach
I Find The Firmness:
Firm
04/15/21
I Chose The:
Medium
I Sleep:
With my partner
I Sleep On My:
Side, Back, Stomach
I Find The Firmness:
Firm
Novobed provides exceptional customer service for a quality product
Review by Brenda G. on 15 Apr 2021 review stating Novobed provides exceptional customer service for a quality product
I think that staff at Novobed are really helpful and everything is taked care of quickly and efficiently with customer satisfaction as their main objective.
On The Novosbed
M
Marc B.
Verified Buyer
3.0 star rating
I Chose The:
Medium
I Sleep:
Alone
I Sleep On My:
Side
I Find The Firmness:
Medium-firm
04/14/21
I Chose The:
Medium
I Sleep:
Alone
I Sleep On My:
Side
I Find The Firmness:
Medium-firm
Soft
Review by Marc B. on 14 Apr 2021 review stating Soft
It's not enough soft
On The Novosbed
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04/14/21
Was this review helpful? 2 1
Comments by Store Owner on Review by Marc B. on 14 Apr 2021
Novosbed
04/15/21
We are sorry to hear that! We have asked a member of our customer care team to reach out to you directly.
04/15/21
R
Rendell S.
Verified Buyer
5.0 star rating
I Chose The:
Medium
I Sleep:
Alone
I Sleep On My:
Side
I Find The Firmness:
Medium
04/14/21
I Chose The:
Medium
I Sleep:
Alone
I Sleep On My:
Side
I Find The Firmness:
Medium
I like the mattress but
Review by Rendell S. on 14 Apr 2021 review stating I like the mattress but
I like the mattress but found the medium a bit hard for me and ordered the comfort plus (soft) but all in all it’s a great mattress fast delivery
On The Novosbed
J
Jane F.
Verified Buyer
4.0 star rating
I Chose The:
Soft
I Sleep:
Alone
I Sleep On My:
Side
I Find the Firmness:
Medium-soft
04/14/21
I Chose The:
Soft
I Sleep:
Alone
I Sleep On My:
Side
I Find the Firmness:
Medium-soft
Novosbed Premium Memory Foam Mattress.
Review by Jane F. on 14 Apr 2021 review stating Novosbed Premium Memory Foam Mattress.
I am enjoying my new mattress. My sleep is improving each night. Not too cold and not too hot. I did find once the mattress was on the podium it felt a bit firmer, I may have to look Into finding a topper for it.
On The Novosbed
D
David K.
Verified Buyer
5.0 star rating
I Chose The:
Medium
I Sleep:
Alone
I Sleep On My:
Side, Back
I Find The Firmness:
Medium-soft
04/14/21
I Chose The:
Medium
I Sleep:
Alone
I Sleep On My:
Side, Back
I Find The Firmness:
Medium-soft
With comfort soft plus added
Review by David K. on 14 Apr 2021 review stating With comfort soft plus added
With comfort soft plus added
On The Novosbed
M
Mary U.
Verified Buyer
5.0 star rating
I Chose The:
Medium
I Sleep:
With my partner
I Sleep On My:
Side
I Find The Firmness:
Medium-firm
04/12/21
I Chose The:
Medium
I Sleep:
With my partner
I Sleep On My:
Side
I Find The Firmness:
Medium-firm
M & K
Review by Mary U. on 12 Apr 2021 review stating M & K
M & K
On The Novosbed
L
Liam G.
Verified Buyer
4.0 star rating
I Chose The:
Medium
I Sleep:
Alone
I Sleep On My:
Side, Stomach
I Find The Firmness:
Medium-soft
04/12/21
I Chose The:
Medium
I Sleep:
Alone
I Sleep On My:
Side, Stomach
I Find The Firmness:
Medium-soft
Love the bed. Took a
Review by Liam G. on 12 Apr 2021 review stating Love the bed. Took a
Love the bed. Took a bit to get used to, compared to my old spring mattress.
On The Novosbed
J
Jim
Verified Reviewer
02/09/21
Q: what is the height of the soft and medium mattresses?
Answers (1)
Novosbed
02/09/21
A: Hi Jim, thanks for your interest in Novosbed! All of our mattresses are designed to have the same height. Our mattresses are 11" tall without the Comfort+ kit. With the Comfort+ kit installed, our mattresses have a height of 13". If you have any more questions, we highly recommend reaching out to our Customer Care team. Call 1-877-496-3626 or email customercare@novosbed.com.
Was this answer helpful? 1 0
02/09/21
S
Stephen b.
Verified Reviewer
02/06/21
Q: How thick is the mattress is it 9 in 10 in 14 inches if I order how long does it take to get do you remove my old mattress for free
Answers (1)
Novosbed
02/06/21
A: Hi Stephen, thanks for reaching out and for your interest in Novosbed! The Novosbed mattress has a height/thickness of 11" without the Comfort+ kit. With the instillation of the Comfort+ kit, the mattress has a height of 13". As we ship all of our mattresses by FedEx, we do not offer a service to take your old mattress away at this time. If you have any more questions, call 1-877-496-3626 or email customercare@novosbed.com to speak to our Customer Care team directly.
Was this answer helpful? 1 0
02/06/21
C
Christine
Verified Reviewer
01/21/21
Q: Is there a smell to the mattress? Does it release gases like other mattresses I have read about? I have chemical sensitivities and this is a real concern
Answers (1)
Novosbed
01/21/21
A: Hi Christine, thank you for your interest in Novosbed. The Novosbed is fully cured during the manufacturing process and is CertiPur Certified. We do not use any harsh chemicals like flame retardants on our mattresses.
Sometimes, our mattresses do arrive with a new foam smell. The new foam smell is similar to a new car smell. The new foam smell originates from air being trapped in the plastic wrapping after the mattress has been compressed and prepared for shipping. Once the mattress has been unpacked and expanded, the smell should dissipate as the mattress is allowed to air out.
If you have any more questions, please let us know. Call 1-877-496-3626 or email customercare@novosbed.com.
Sometimes, our mattresses do arrive with a new foam smell. The new foam smell is similar to a new car smell. The new foam smell originates from air being trapped in the plastic wrapping after the mattress has been compressed and prepared for shipping. Once the mattress has been unpacked and expanded, the smell should dissipate as the mattress is allowed to air out.
If you have any more questions, please let us know. Call 1-877-496-3626 or email customercare@novosbed.com.
Was this answer helpful? 0 0
01/21/21
J
Janice K.
Verified Reviewer
01/13/21
Q: I purchased my Novisbed through Good Morning and I got the medium firmness .Am I eligible for the comfort firmness adjustment kit as I find the medium a little too hard?
PS I wish I had found your site first as I paid more for the adjustable frame , than you charged
PS I wish I had found your site first as I paid more for the adjustable frame , than you charged
Answers (1)
Novosbed
01/13/21
A: Hi Janice, thanks for reaching out. That's correct! You will be eligible for your Comfort+ kit once you've completed your 30-day break-in period. Simply contact our Customer Service team (customercare@novosbed.com or 1-877-496-3626) or GoodMorning.com's Customer Service Team (support@goodmorning.com or 1-833-310-0302). We hope that helps!
P.S. We're happy to hear you found our Adjustable Bed — we hope you're enjoying it!
P.S. We're happy to hear you found our Adjustable Bed — we hope you're enjoying it!
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01/13/21
S
Susan
Verified Reviewer
01/07/21
Q: what is the weight limit for your queen size mattress
Answers (1)
Novosbed
01/07/21
A: Hi Susan, thanks for reaching out to us! It's important to find a mattress that provides the right amount of support. The Novosbed is engineered to support 300 lbs per side or a total of 600 lbs. If you have any more questions, we highly recommend reaching out to our Customer Care team. Call 1-877-496-3626 or email customercare@novosbed.com.
Was this answer helpful? 0 0
01/07/21
G
Geoff C.
Verified Reviewer
12/27/20
Q: What do you do with the mattresses that are returned within 120 days? Are they recompressed to resell? How can I be assured I am buying a new mattress and not a mattress that has been used?
Answers (1)
Novosbed
12/28/20
A: Hi Geoff, thanks for reaching out to us! All of our mattresses that are returned are donated to charitable organizations whenever possible, if charitable organizations in a customers area are not accepting mattress donations, we arrange for the mattress to be ethically recycled.
We take great pride in delivering high-quality products. All of our mattresses are made to order with premium materials. By making our mattresses to order, we can ensure that each customer receives a brand new mattress and not one that has been left in a box for months.
If you have any more questions, please let us know! Call 1-877-496-3626 or email customercare@novosbed.com.
We take great pride in delivering high-quality products. All of our mattresses are made to order with premium materials. By making our mattresses to order, we can ensure that each customer receives a brand new mattress and not one that has been left in a box for months.
If you have any more questions, please let us know! Call 1-877-496-3626 or email customercare@novosbed.com.
Was this answer helpful? 1 0
12/28/20
L
Larry S.
Verified Reviewer
12/06/20
Q: Does the foundation allow for attaching headboards and footboards?
Answers (1)
Novosbed
12/06/20
A: Hi Larry, the Novosbed foundation is designed to be a replacement for a traditional box spring and should go on top of an existing bed frame. It is not designed for headboards or footboards to be attached.
If you have any more questions, please let us know! Call 1-877-496-3626 to speak to our Customer Care team directly.
If you have any more questions, please let us know! Call 1-877-496-3626 to speak to our Customer Care team directly.
Was this answer helpful? 0 0
12/06/20
S
sandrift
Verified Reviewer
11/27/20
Q: My partner and I are considering purchasing the Cal King Novosbed in the medium firmness. I saw a reply to an earlier question that said the Comfort+ can accommodate two different firmness preferences. I have two follow-up questions: 1) does this also apply to the Cal King size and 2) can the Comfort+ be configured so that one side remains "medium" and the other side (only) is either firmer or softer?
Answers (1)
Novosbed
11/28/20
A: Hi Sandrift, thank you for reaching out to us! The Novosbed has the option of a Split-Comfort+ Kit for our King size only, and we regret any inconvenience this may cause. Our Comfort+ kits come in two options: soft and firm.
If you have any more questions, please let us know! Call 1-877-496-3626 or email customercare@novosbed.com to speak to our Customer Care team directly!
If you have any more questions, please let us know! Call 1-877-496-3626 or email customercare@novosbed.com to speak to our Customer Care team directly!
Was this answer helpful? 0 0
11/28/20
D
David
Verified Reviewer
11/27/20
Q: Is there any preferred sheets for this mattress? I've read somewhere that flanel sheets were preferred?
Answers (1)
Novosbed
11/27/20
A: Hey David, thanks for reaching out! The right sheets vary between sleepers. Flannel can be comfortable, but for some it may sleep hot. For those who sleep warm, we recommend pairing their new Novosbed mattress with low thread count sheets made with Bamboo, Silk or Cotton fabric blends.
If you have any more questions, please let us know! Call 1-877-496-3626 or email customercare@novosbed.com
If you have any more questions, please let us know! Call 1-877-496-3626 or email customercare@novosbed.com
Was this answer helpful? 0 0
11/27/20
S
Sandy
Verified Reviewer
10/12/20
Q: I am going to order a king mattress and was wondering what size the pillows are. I don't see sizing for pillows on the website?
Thank you
Thank you
Answers (1)
Novosbed
10/13/20
A: Hi Sandy, thanks for reaching out. Our pillows are a queen size. If you have any more questions, call 1-877-496-3626.
Was this answer helpful? 0 0
10/13/20
4.7
4.7 star rating
4.7 star rating 265 Reviews, 26 Q&As Ask A Question
Thank you for posting a question!
Please click on the link in the confirmation email we just sent you to submit your question.
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K
Kathleen D.
Verified Buyer
5.0 star rating
Style:
Looks great
04/16/21
Style:
Looks great
perfect
Review by Kathleen D. on 16 Apr 2021 review stating perfect
The Novosbed foundation was easy for me to build without assistance and the Logan and Cove mattress firs perfectly on it. Very pleased with how it looks ty.
On Novosbed Foundation
T
Terence S.
Verified Buyer
5.0 star rating
Style:
Looks great
04/14/21
Style:
Looks great
Bed and foundation are comfortable
Review by Terence S. on 14 Apr 2021 review stating Bed and foundation are comfortable
Bed and foundation are comfortable
On Novosbed Foundation
R
Richard S.
Verified Buyer
5.0 star rating 03/24/21
Works Great
Review by Richard S. on 24 Mar 2021 review stating Works Great
The foundation works great and looks great with the provided cover. Very convenient at we were putting a King Sized bed into a tight space. Very easy to assemble.
On Novosbed Foundation
S
Sivanath V.
Verified Buyer
3.0 star rating 03/24/21
Base Heavy - not a great quality
Review by Sivanath V. on 24 Mar 2021 review stating Base Heavy - not a great quality
Base Foundation is something very heavy, folks you have to fix base foundation yourself with the items provided. Wood frames are not of a good/great quality. Better is that cover provided, otherwise, wood plates would hurt.
On Novosbed Foundation
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03/24/21
Was this review helpful? 6 1
Comments by Store Owner on Review by Sivanath V. on 24 Mar 2021
GoodMorning.com
03/24/21
Hi Sivanath, thanks for your honest feedback. We appreciate all the feedback that we receive as it allows us to improve our products and service. Our wood foundations are designed to be a replacement for a traditional box spring. We do our best to make it clear that assembly is required as well as the weight and dimensions so customers know what to expect on delivery day. We regret if this was not made readily available to you. For our foundations, we use wood sourced from North America and high-quality fabric for the cover to provide a quality look. If you have any questions, call 1-833-310-0302 or email support@goodmorning.com.
03/24/21
D
David H.
Verified Buyer
5.0 star rating
Style:
As advertised
03/22/21
Style:
As advertised
Foundation
Review by David H. on 22 Mar 2021 review stating Foundation
The foundation arrived ahead of the mattress which gave us time to build it and get ready for the mattress.
It was well packaged and easy to assemble. I would say it took my wife and I less than one half hour to have it ready. We placed it on the the new bed frame we bought and secured it with zip ties. It doesn't move at all.
Very sturdy and well manufactured.
It was well packaged and easy to assemble. I would say it took my wife and I less than one half hour to have it ready. We placed it on the the new bed frame we bought and secured it with zip ties. It doesn't move at all.
Very sturdy and well manufactured.
On Novosbed Foundation
M
Maria S.
Verified Buyer
5.0 star rating
Style:
As advertised
03/21/21
Style:
As advertised
Mattress and Foundation
Review by Maria S. on 21 Mar 2021 review stating Mattress and Foundation
We got the Logan and Cove luxury firm mattress and the Novosbed foundation and we are extremely happy! Best sleep and great quality. Amazing customer service. Easy set up. Will definitely be getting future beds/foundations from this company!! Highly recommend!
On Novosbed Foundation
S
Sue W.
Verified Buyer
4.0 star rating
Style:
Looks great
03/16/21
Style:
Looks great
Easy to put together
Review by Sue W. on 16 Mar 2021 review stating Easy to put together
It's a great foundation, easy to put together and secure. My Douglas mattress fits perfectly on it. The only reason I have it 4 stars is because I was told it is a low profile foundation, but it wasn’t low enough for my new low profile bed frame! so I went with the slats the bed frame came with instead so my senior dog can easily get up on the bed with me. I’m keeping the foundation though because it is so well made and was more comfortable with my mattress on it.
On Novosbed Foundation
S
Sean P.
Verified Buyer
5.0 star rating
Style:
Looks great
03/14/21
Style:
Looks great
It was fun putting it
Review by Sean P. on 14 Mar 2021 review stating It was fun putting it
It was fun putting it together. Nice and sturdy with a nice cover.
On Novosbed Foundation
K
Kendra F.
Verified Buyer
5.0 star rating
Style:
As advertised
03/12/21
Style:
As advertised
Sleek and solid. Don’t feel
Review by Kendra F. on 12 Mar 2021 review stating Sleek and solid. Don’t feel
Sleek and solid. Don’t feel we need a bed skirt to hide it.
On Novosbed Foundation
J
Jeremy C.
Verified Buyer
4.0 star rating
Style:
As advertised
03/08/21
Style:
As advertised
As advertised
Review by Jeremy C. on 8 Mar 2021 review stating As advertised
As advertised
On Novosbed Foundation
C
Carol
Verified Reviewer
02/03/21
Q: Will this frame fit on an existing metal frame with head and footboard. I currently have a split king box spring and would like to replace for the new mattress. My current set up uses the steel adjustable frame attached to both head and footboard.
Thanks
Thanks
Answers (1)
Novosbed
02/03/21
A: Hi Carol, thanks for reaching out to us! The Novosbed foundation is designed to be replacement for a traditional box spring and should fit on top of your existing frame, We recommend comparing the dimensions of our foundation to your frame to confirm this If you have any more questions, call 1-877-496-3626 to speak to our Customer Care team.
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02/03/21
S
Susan
Verified Reviewer
01/26/21
Q: Can I use this on my existing bed frame I.e. currently using box spring and regular mattress
Answers (1)
Novosbed
01/26/21
A: Hi Susan, thanks for reaching out to us! The Novosbed Foundation is designed to be a replacement for a traditional box spring and can be placed directly on top of your existing frame. If you have any more questions, please let us know! Call 1-877-496-3626 or email customercare@novosbed.com to speak to our Customer Care team directly.
Was this answer helpful? 0 0
01/26/21
J
Judy M.
Verified Reviewer
01/14/21
Q: Is the hardware stainless? We live in Kauai on the ocean, so lots of salt and humidity.
Answers (1)
Novosbed
01/15/21
A: Hi Judy, The Novosbed Foundation's hardware is not stainless steel. They are standard galvanized or zinc coated. However, the hardware comes in standard sizes, so if you'd like to swap them for your own stainless hardware, you are able to do so!
It's also worth noting that most hardware on consumer products is not stainless steel - including vehicles which see far more harsh weather conditions than a bed frame.
Should you have any more questions, please feel free to reach out to our Customer Service team. Simply call 1-877-496-3626.
It's also worth noting that most hardware on consumer products is not stainless steel - including vehicles which see far more harsh weather conditions than a bed frame.
Should you have any more questions, please feel free to reach out to our Customer Service team. Simply call 1-877-496-3626.
Was this answer helpful? 0 0
01/15/21
A
Aimee
Verified Reviewer
01/07/21
Q: Is the cover machine washable?
Answers (1)
Novosbed
01/07/21
A: Hi Aimee, the cover on the Novosbed foundation is spot-clean only. If you have any more questions, please call 1-877-496-3626 to speak to our Customer Care team.
Was this answer helpful? 0 0
01/07/21
D
Dustin
Verified Reviewer
07/16/20
Q: What is the maximum rated weight capacity for the foundation?
Answers (1)
Novosbed
07/17/20
A: Hey Dustin, thanks for reaching out! Our foundations are engineered to support the following:
Twin / Twin XL: 600 lbs
Double: 800 lbs
Queen: 1000 lbs
King / Cal King: 1200 lbs
If you have any more questions, please let us know! Simply call 1-877-496-3626.
Twin / Twin XL: 600 lbs
Double: 800 lbs
Queen: 1000 lbs
King / Cal King: 1200 lbs
If you have any more questions, please let us know! Simply call 1-877-496-3626.
Was this answer helpful? 2 0
07/17/20
P
paul
Verified Reviewer
07/10/20
Q: What is the depth of the foundation?
What is the actual material the cover is made of...i.e. polyester?
What is the actual material the cover is made of...i.e. polyester?
Answers (1)
Novosbed
07/10/20
A: Hey Paul, thanks for reaching out. Our foundation has a height/depth of 7.75". The cover is polyester fabric blend.
If you have any more questions please let us know! Simply call 1-877-496-3626.
If you have any more questions please let us know! Simply call 1-877-496-3626.
Was this answer helpful? 0 0
07/10/20
J
Joan
Verified Reviewer
05/23/20
Q: Is this foundation for a memory foam mattress?
Answers (1)
Novosbed
05/25/20
A: Hey Joan, thanks for reaching out! Our wood foundation is designed to be a replacement for a traditional box spring and should go on top of an existing bed frame. Our foundation is compatible with the Novosbed and with our sister brands by GoodMorning.com
If you have any more questions please let us know! Simply call 1-877-496-3626
If you have any more questions please let us know! Simply call 1-877-496-3626
Was this answer helpful? 0 0
05/25/20
J
Jihoon K.
Verified Reviewer
05/03/20
Q: Is it possible to install a headboard on the foundation?
Answers (1)
Novosbed
05/04/20
A: Hey Jay, thanks for reaching out! The foundation is designed to be a replacement for a traditional box spring and should go on top of an existing bed frame. We do not recommend installing a headboard onto the foundation.
If you have any more questions please let us know! Simply call 1-877-496-3626
If you have any more questions please let us know! Simply call 1-877-496-3626
Was this answer helpful? 1 0
05/04/20
J
Jason
Verified Reviewer
08/29/19
Q: On the front page of your website what kind of bed frame is that with the sort of "step" or "rim" around the edges? Just curious.
Answers (1)
Novosbed
09/01/19
A: Thanks for your question. The bed frame used in the image was custom built for us.
Was this answer helpful? 1 0
09/01/19
A
Alexandra R.
Verified Reviewer
06/13/19
Q: Your foundation looks quite rigid. Is that recommended or required for this type of mattress? We already have a slatted base and are wondering if we need to change it.
Answers (1)
Novosbed
06/17/19
A: As long as your slats are at least 2 inches wide and 3 inches or less apart, it works just fine!
Was this answer helpful? 1 0
06/17/19
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