The medium firm mattress was really great but having the option to soften it or firm up the mattress with the comfort plus is just what we needed. We ordered the Comfort Plus Soft🌈🌼🌈🌼🌈🌼ℙℓⱥ¥ⅇÐ!

Solved the problem of a medium bed being too soft.

Bed has been great.

I love my Novos bed, the Comfort Plus and appreciate the courtesy and responsiveness of the Novos customer service reps. My Novos bed is the best bed I have ever slept on.

We ordered a king size Novosbed with white glove delivery. The delivery did not go as planned, with a single delivery driver planning to drop off the bed and leave. His paperwork actually listed the white glove delivery, but the delivery company gave wrong directions. The driver and my son were able to get the bed installed and remove the old bed. When I emailed Novosbed to let them know, I received an email back very quickly, apologizing for the problem, refunding our white glove delivery charge and promising to address it with the delivery company to make sure it was corrected for future customers. I was very pleased with their customer service. The bed itself is great! My husband has a herniated disc and his back was starting to feel better after just a few days. After a month, I was not sleeping better, so I contacted customer service via email again. They walked me through our options, and we choose to get a softer layer to add to the top. It arrived within 48 hours. I was worried it would be difficult to install, but it was super easy. The top zipped off smoothly (high quality zippers), and the extra height cover zipped on easily over the extra layer. And that did the trick. My husband and I are loving the new bed and I will gladly recommend Novosbed!

My new mattress was almost but not quite perfect. The comfort plus bumped it up to perfect.

We bought the medium firm bed and after a month requested the soft comfort plus. We find it to be comfortable but not 5 star worthy.
However, the customer service that Novosbed bed supplies is absolutely 5 star worthy.
We would recommend this bed to anyone looking for a memory foam. It is a high quality bed.

Excellent product

So comfortable!!! Would buy it again in a heartbeat. I like a soft mattress, I ordered the soft kit and it was perfect. Can run a bit warm and has an odour for the first while, but no big deal.

The service was great and prompt. .easy to deal with!!!

The bed is very comfortable for back and side sleeping, but we found we were both sweating by morning, which was unusual for us. We purchased a special mattress pad that said it breathed and helped sleep cooler, but it didn't make a difference. We bought pillows special for cooling and that didn't help either. We unfortunately had to have the bed returned.