Novosbed Reviews
4.8 star rating 4.8 4676 Reviews
(3874) (642) (104) (27) (19)
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- Reviews (4676)
- Questions (121)
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P
Patrick B.
Verified Buyer
5 star rating
I Chose The:
Soft
I Sleep:
With my partner
I Sleep On My:
Side
I Find The Firmness:
Medium-soft
12/15/19
I Chose The:
Soft
I Sleep:
With my partner
I Sleep On My:
Side
I Find The Firmness:
Medium-soft
Just right
Review by Patrick B. on 15 Dec 2019
The mattress has just the right amount of softness. We added the soft add-on, and it is perfect
On The Novosbed
A
Andrew C.
Verified Buyer
4 star rating
I Chose The:
Soft
I Sleep:
With my partner
I Sleep On My:
Side, Back
I Find The Firmness:
Medium-soft
12/15/19
I Chose The:
Soft
I Sleep:
With my partner
I Sleep On My:
Side, Back
I Find The Firmness:
Medium-soft
Nice bed
Review by Andrew C. on 15 Dec 2019
Great mattress. But I think it could be even more soft
On The Novosbed
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12/15/19
Novosbed
12/15/19
Hey Andrew, thanks for your feedback. We are happy to hear that you're enjoying your Novosbed, but we are sorry to hear that it isn't quite right for you yet. Don't worry! We saw that you're within the early stages of your sleep trial and it does take time to adjust to any new mattress. Please be on the lookout for an email from our customer care team as they would love to provide suggestions to help you speed up your break-in period and guide you through ordering your complimentary Comfort+ kit.
12/15/19
J
Jon C.
Verified Buyer
5 star rating
I Sleep:
Alone
I Sleep On My:
Side, Back, Stomach
I Find The Firmness:
Medium-firm
12/14/19
I Sleep:
Alone
I Sleep On My:
Side, Back, Stomach
I Find The Firmness:
Medium-firm
Matress is a little too
Review by Jon C. on 14 Dec 2019
Matress is a little too firm.
On The Novosbed
L
Lori-Ann A.
Verified Buyer
5 star rating
I Chose The:
Medium
I Sleep:
With my partner
I Sleep On My:
Side, Back, Stomach
I Find The Firmness:
Medium-soft
12/13/19
I Chose The:
Medium
I Sleep:
With my partner
I Sleep On My:
Side, Back, Stomach
I Find The Firmness:
Medium-soft
Ahhhhh!
Review by Lori-Ann A. on 13 Dec 2019
Sleeping better than I have in years.
On The Novosbed
V
Vincent Y.
Verified Buyer
5 star rating
I Chose The:
Medium
I Sleep:
Alone
I Sleep On My:
Side, Back
I Find The Firmness:
Medium-firm
12/13/19
I Chose The:
Medium
I Sleep:
Alone
I Sleep On My:
Side, Back
I Find The Firmness:
Medium-firm
Very comfortable mattress
Review by Vincent Y. on 13 Dec 2019
My medium firm Novosbed has proven to be very comfortable but with good support in helping to relieve my lower back pain thus far after some two weeks sleeping on it.
On The Novosbed
J
Judith M.
Verified Buyer
2 star rating
I Chose The:
Firm
I Sleep:
With my partner
I Sleep On My:
Side
I Find The Firmness:
Medium-soft
12/13/19
I Chose The:
Firm
I Sleep:
With my partner
I Sleep On My:
Side
I Find The Firmness:
Medium-soft
Rating of firmness
Review by Judith M. on 13 Dec 2019
So so disappointed.
Is there any thing you can do to make it firmer
Is there any thing you can do to make it firmer
On The Novosbed
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12/13/19
Novosbed
12/15/19
Hey Judith, thanks for feedback. We are sorry to hear that your Novosbed isn't everything that you hoped it to be. We highly recommend reaching out to our customer care team and they will be able to provide suggestions to help you get the most out of your Novosbed. We also saw that you haven't ordered your complimentary Comfort+ kit yet and our customer care team would be more than happy to help you with your order to receive one. Simply call 1-877-496-3626 or email customercare@novosbed.com
12/15/19
R
raul l.
Verified Buyer
1 star rating
I Chose The:
Firm
I Sleep:
Alone
I Sleep On My:
Back
I Find The Firmness:
Firm
12/13/19
I Chose The:
Firm
I Sleep:
Alone
I Sleep On My:
Back
I Find The Firmness:
Firm
broken box
Review by raul l. on 13 Dec 2019
broken box when arrived. i paid premium for something that you could really get it any other brand
On The Novosbed
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12/13/19
Novosbed
12/13/19
Hey Raul, thanks for your feedback. We are sorry for the distasteful experience you have had with delivery. Your box should never have arrived in this condition, we apologize for the inconvenience this has caused. We wrap the mattress very well in two layers of plastic to protect it during shipping and handling. Please be on the lookout for an email from our customer care team as they would like to follow up with you regarding your delivery experience.
12/13/19
R
Robert M.
Verified Buyer
5 star rating 12/12/19
T
Troy D.
Verified Buyer
5 star rating
I Chose The:
Firm
I Sleep:
With my partner
I Sleep On My:
Back
I Find The Firmness:
Firm
12/12/19
I Chose The:
Firm
I Sleep:
With my partner
I Sleep On My:
Back
I Find The Firmness:
Firm
Firm is firm
Review by Troy D. on 12 Dec 2019
Top quality mattress, I love it after we Added the soft topper
On The Novosbed
J
Joyce H.
Verified Buyer
5 star rating
I Chose The:
Medium
I Sleep:
Alone
I Sleep On My:
Side, Back
I Find The Firmness:
Medium
12/12/19
I Chose The:
Medium
I Sleep:
Alone
I Sleep On My:
Side, Back
I Find The Firmness:
Medium
Novus mattress
Review by Joyce H. on 12 Dec 2019
Love it
On The Novosbed
J
Jennifer P.
Verified Reviewer
11/28/19
Q: Fiberglass? Fire retardant?
Answers (1)
Novosbed
11/29/19
A: Hey Jennifer, thanks for your question. We do not use any flame retardants, fibreglass or any other harmful chemicals on our mattress. Our mattress is CertiPur certified and has VOC levels of less than 0.5 parts per million. If you have any more questions please give us a call at 1-877-496-3626 and our customer care team would be more than happy to assist you
Was this answer helpful? 0 0
11/29/19
R
rk
Verified Reviewer
11/19/19
Q: Are your mattress good for a 7 year old child ?
Answers (1)
Novosbed
11/19/19
A: Hey Ravneet, thanks for your question. Our mattress is CertiPur certified. We do not use any harsh chemicals on our mattresses and they are completely cured during the manufacturing process. Our mattresses are safe and good for children. We recommend reaching out to our customer care team at customercare@novosbed.com and they may provide suggestions of which firmness option would be the best fit for your child.
Was this answer helpful? 0 0
11/19/19
M
Margo W.
Verified Reviewer
11/09/19
Q: Once we order our mattress how long does it take before we receive it/
Answers (1)
Novosbed
11/12/19
A: Hey Margo, thanks for your question. Our mattresses are made to order and ship within 1-5 business days with an additional 1-7 business days for delivery depending on your shipping address. If you have any more questions, please let us know!
Was this answer helpful? 0 0
11/12/19
L
les
Verified Reviewer
10/03/19
Q: Does it come in a box?
Answers (1)
Novosbed
10/04/19
A: Thanks for your question! Our mattress are compressed, rolled, wrapped in plastic and shipped in a box!
Was this answer helpful? 0 0
10/04/19
M
Margaret B.
Verified Reviewer
10/03/19
Q: How much does a firm queen mattress weigh?
Answers (1)
Novosbed
10/04/19
A: Thank you for your question! The Novosbed Queen Firm weighs 73 lbs!
Was this answer helpful? 0 0
10/04/19
A
Andre
Verified Reviewer
09/21/19
Q: Can I dry top cover with dryer? if yes, what temperature setting should I be using?
Answers (1)
Novosbed
09/23/19
A: Thanks for your question! It is highly dependant on your dryer and whether it has an ultra-low heat setting. We would always recommend hang-drying where possible.
Was this answer helpful? 0 0
09/23/19
C
Chris
Verified Reviewer
08/30/19
Q: can you use a box spring
Answers (1)
Novosbed
09/01/19
A: Yes, as long as it's a horizontally slatted system with gaps no more than 3″ apart and slats no less than 2″ wide, or a non-flexing box spring that is in good repair.
Was this answer helpful? 0 0
09/01/19
J
Jeremy
Verified Reviewer
08/10/19
Q: I don't see any references to adjustable beds in the suggested 'foundations.' Are there any issues with a Novosbed mattress (elderly sleeper, back and joint pain, approx 140 pounds) ?
Answers (1)
Novosbed
08/12/19
A: You are welcome to use an adjustable base as long as it's not a hospital bed, as those have many wires that can ruin the mattress.
Was this answer helpful? 0 0
08/12/19
D
Diane
Verified Reviewer
07/18/19
Q: Hello, just wondering what kind of mattress pad/protector is recommended for this mattress? Do you recommend any specific brands? Should we buy waterproof protectors or would a mattress pad do? Thank you.
Answers (1)
Novosbed
07/18/19
A: Two mattress protectors that protect but do not negate the effects of the mattress are the Luna and the St. Dormeir. Both can be found with quick a Google search!
Was this answer helpful? 1 0
07/18/19
B
Brenda
Verified Reviewer
06/26/19
Q: I only see three different levels of firmness, but in the reviews, some are saying they purchased medium-firm or medium-soft. How are they arriving at that?
Answers (1)
Novosbed
06/26/19
A: Hello! We do offer three firmness levels with the option to tweak the firmness with our Comfort + topper after 30 nights. So if you put a soft Comfort + on the Firm Novosbed, for example, it creates a different firmness level.
Was this answer helpful? 0 0
06/26/19
4.8 star rating 4.8 194 Reviews
(158) (30) (4) (0) (2)
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- Reviews (194)
- Questions (18)
ask a question
Sort: Select
Updating Results
P
Peter D.
Verified Buyer
5 star rating
I Chose The:
Medium
I Sleep:
With my partner
I Sleep On My:
Side, Back, Stomach
I Find The Firmness:
Medium
12/03/19
I Chose The:
Medium
I Sleep:
With my partner
I Sleep On My:
Side, Back, Stomach
I Find The Firmness:
Medium
Novosbed Foundation
Review by Peter D. on 3 Dec 2019
Foundation was easy to assemble and I believe completes the look of the Novosbed mattress.
On Novosbed Foundation
M
Mary U.
Verified Buyer
5 star rating
I Chose The:
Firm
I Sleep:
With my partner
I Sleep On My:
Side, Stomach
I Find The Firmness:
Firm
11/20/19
I Chose The:
Firm
I Sleep:
With my partner
I Sleep On My:
Side, Stomach
I Find The Firmness:
Firm
Epic bed!
Review by Mary U. on 20 Nov 2019
Amazing process and epic bed! Thank you! Should have bought one years ago!
On Novosbed Foundation
A
Adrienne S.
Verified Buyer
5 star rating
I Chose The:
Medium
I Sleep:
With my partner
I Sleep On My:
Side, Back
I Find The Firmness:
Medium-soft
11/09/19
I Chose The:
Medium
I Sleep:
With my partner
I Sleep On My:
Side, Back
I Find The Firmness:
Medium-soft
Super easy to built
Review by Adrienne S. on 9 Nov 2019
Wouldn’t buy the bed without the foundation. And the foundation fits on any bed frame basically. We have it on a metal frame with wheels that is screwed into our son’s old crib as a head board. So he would be used to the bed faster.
On Novosbed Foundation
E
Emma T.
Verified Buyer
5 star rating
I Chose The:
Medium
I Sleep:
With my partner, With my pets
I Sleep On My:
Side, Back
I Find The Firmness:
Medium-firm
11/06/19
I Chose The:
Medium
I Sleep:
With my partner, With my pets
I Sleep On My:
Side, Back
I Find The Firmness:
Medium-firm
Super easy to put together,
Review by Emma T. on 6 Nov 2019
Super easy to put together, with two of us putting it together it took 10 maybe 15 minutes
On Novosbed Foundation
H
Heather M.
Verified Buyer
4 star rating
I Chose The:
Medium
I Sleep:
With my partner
I Sleep On My:
Side, Back, Stomach
I Find The Firmness:
Medium-soft
11/05/19
I Chose The:
Medium
I Sleep:
With my partner
I Sleep On My:
Side, Back, Stomach
I Find The Firmness:
Medium-soft
Comfy, but a little bit
Review by Heather M. on 5 Nov 2019
Comfy, but a little bit too soft for our liking.
On Novosbed Foundation
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11/05/19
Novosbed
11/05/19
Hey Heather, thanks for your feedback. We are sorry to hear that your new Novosbed doesn't quite suit you, yet. We saw that you are still within the earlier stages of your sleep trial and just ordered your Comfort+ kit. We hope that your new additional topper will help make your Novosbed everything you had hoped it to be. For other suggestions, we recommend reaching out to our customer care team at customercare@novosbed.com
11/05/19
J
Janice C.
Verified Buyer
5 star rating
I Chose The:
Soft
I Sleep:
Alone
I Sleep On My:
Side
I Find The Firmness:
Soft
10/30/19
I Chose The:
Soft
I Sleep:
Alone
I Sleep On My:
Side
I Find The Firmness:
Soft
Finally a mattress that works
Review by Janice C. on 30 Oct 2019
Finally a mattress that works for me. My body needed to adjust gradually to the Novosbed due to lower back issues. After a few weeks of trial, I can say that I look forward to bedtime now.
On Novosbed Foundation
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10/30/19
Novosbed
10/30/19
Hi Janice, awesome feedback! We are so happy to hear that you love your Novosbed and that you are now looking forward to bedtime!
10/30/19
H
Hei Y.
Verified Buyer
5 star rating
I Chose The:
Medium
I Sleep:
Alone
I Sleep On My:
Side, Back
I Find The Firmness:
Medium-soft
10/23/19
I Chose The:
Medium
I Sleep:
Alone
I Sleep On My:
Side, Back
I Find The Firmness:
Medium-soft
Good
Review by Hei Y. on 23 Oct 2019
Good
On Novosbed Foundation
P
Paul M.
Verified Buyer
5 star rating
I Chose The:
Medium
I Sleep:
With my partner
I Sleep On My:
Side, Back
I Find The Firmness:
Medium
10/22/19
I Chose The:
Medium
I Sleep:
With my partner
I Sleep On My:
Side, Back
I Find The Firmness:
Medium
So Happy with Purchase of Mattress and Frame
Review by Paul M. on 22 Oct 2019
It has been over 3 months since we purchased the king size mattress and frame. I read many reviews before we bought this product, as we do not like to return things. We adapted to the bed in a matter of days and are totally over the moon with the mattress and bed frame. Would highly recommend this product.
On Novosbed Foundation
E
Elaine P.
Verified Buyer
5 star rating
I Chose The:
Firm
I Sleep:
With my partner
I Sleep On My:
Side, Back
I Find The Firmness:
Firm
10/20/19
I Chose The:
Firm
I Sleep:
With my partner
I Sleep On My:
Side, Back
I Find The Firmness:
Firm
Happy with the purchase
Review by Elaine P. on 20 Oct 2019
Except for the missing screws for the foundation we are very happy with the purchase. The mattress is perfect.
On Novosbed Foundation
H
Henry V.
Verified Buyer
5 star rating
I Chose The:
Medium
I Sleep:
With my partner
I Sleep On My:
Side, Back
I Find The Firmness:
Medium
10/16/19
I Chose The:
Medium
I Sleep:
With my partner
I Sleep On My:
Side, Back
I Find The Firmness:
Medium
Super easy and very comfortable!
Review by Henry V. on 16 Oct 2019
Super easy and very comfortable!
On Novosbed Foundation
B
Branden
Verified Reviewer
02/26/16
Q: It appears the foundation is bigger than the mattress. So it is like a ledge or step all the way around?
Answers (1)
Novosbed
02/29/16
A: The mattress is slightly larger than the foundation actually! Once centered, the difference is negligible.
Was this answer helpful? 2 0
02/29/16
D
Duane
Verified Reviewer
03/17/16
Q: WHAT TOOLS ARE NEEDED TO PUT THE FOUNDATION TOGETHER ?
Answers (1)
Novosbed
03/18/16
A: All that is needed is a Phillips head screw driver or cordless drill for the slats. There are wingnuts for the corner joins.
Was this answer helpful? 1 0
03/18/16
C
catherine
Verified Reviewer
04/12/16
Q: Can you use the foundation with a headboard/bed frame?
Answers (1)
Novosbed
04/13/16
A: The Foundation would replace a box spring so it can sit right into a bed frame, we recommend confirming the dimensions of your bed with that of the Foundation. A headboard would need to be attached to the bed frame however, there is nowhere to do so on the Foundation.
Was this answer helpful? 1 1
04/13/16
K
Kim
Verified Reviewer
07/07/16
Q: Am I required to use the Novos foundation with my Novosbed in order to maintain my warranty?
Answers (1)
Novosbed
07/07/16
A: Hi Kim!
You are not required to use our foundation, but they are designed to provide optimal support and airflow to the mattress.
Acceptable foundations include: adjustable bases; solid wood platform beds; horizontally slatted foundations with slats no less than 2" in width and gaps no more than 3" apart; non-flexing box springs that are in good repair; and foundations specifically designed for memory foam/latex beds.
Novosbeds can be used directly on the floor, but be cautious: mattresses placed on concrete floors, below-grade (basement) floors or on floors in humid environments can become moldy due to excessive moisture build-up. Use on the floor that results in mold voids your warranty.
You are not required to use our foundation, but they are designed to provide optimal support and airflow to the mattress.
Acceptable foundations include: adjustable bases; solid wood platform beds; horizontally slatted foundations with slats no less than 2" in width and gaps no more than 3" apart; non-flexing box springs that are in good repair; and foundations specifically designed for memory foam/latex beds.
Novosbeds can be used directly on the floor, but be cautious: mattresses placed on concrete floors, below-grade (basement) floors or on floors in humid environments can become moldy due to excessive moisture build-up. Use on the floor that results in mold voids your warranty.
Was this answer helpful? 2 0
07/07/16
S
S. C.
Verified Reviewer
07/07/16
Q: Please confirm if the pine slats & mattress are all together in one assembled form ?
Secondly will that entire assembly fit on a regular queen size metal bed frame ?
Secondly will that entire assembly fit on a regular queen size metal bed frame ?
Answers (1)
Novosbed
07/07/16
A: The foundation comes disassembled. For assembly, please refer to the instructions found on the FAQ page.
The structural dimensions for a queen are: 59" x 79" x 7.75", please double check that there is adequate space on your specific bed frame to support these dimensions.
The structural dimensions for a queen are: 59" x 79" x 7.75", please double check that there is adequate space on your specific bed frame to support these dimensions.
Was this answer helpful? 0 0
07/07/16
C
Christel B.
Verified Reviewer
07/28/16
Q: Do I need a Bedframe with the Foindation?
Answers (1)
Novosbed
07/31/16
A: Our foundations don't have legs, so if you would like it elevated off of the floor, it would need to go into a bed frame. It is perfectly fine to use directly on the floor, but keep in mind that with the mattress, the total height would only be 19-21" off the ground.
Was this answer helpful? 2 0
07/31/16
R
Richard P.
Verified Reviewer
11/02/16
Q: what type of screwdriver is necessary
Answers (1)
Novosbed
11/02/16
A: Hi Richard, a Phillip's head (X) screwdriver is the only necessary tool. A cordless drill is also an option.
Was this answer helpful? 2 0
11/02/16
B
Bob M.
Verified Reviewer
01/04/17
Q: Can foundation be placed on the floor without use of a bed frame?
Answers (1)
Novosbed
01/04/17
A: It can yes, just keep in mind that it would be quite low.
Was this answer helpful? 3 0
01/04/17
S
Scott T.
Verified Reviewer
03/26/17
Q: Can this mattress be used on an adjustable frame? Are there certain adjustables that aren't recommended? Do you offer an adjustable or recommend one over another?
Answers (1)
Novosbed
03/26/17
A: They can be used on an adjustable base provided it isn't a wire grid version (not terribly common). As there is a lot of customizability involved with adjustable bases, we do not recommend one over another.
Was this answer helpful? 1 0
03/26/17
R
Roxanne Q.
Verified Reviewer
04/10/17
Q: foundation seems low at just under 8 inches... or am I reading this wrong? Thanks.
Answers (1)
Novosbed
04/11/17
A: The foundation would replace a box spring in a traditional style bed. There are no legs to it.
Was this answer helpful? 0 0
04/11/17
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