A: Hey David, thanks for reaching out! When you first place your order, your new Novosbed will without the Comfort+ kit. After after sleep trial night 30 and your initial break-in period has passed, your complimentary Comfort+ kit is available to order in either Soft or Firm. The order for your Comfort+ kit can be place online via your My Account portal or over the phone.

If you have any more questions, please let us know! Simply call 1-877-496-3626,

A: Hey David, thanks for reaching out! In Canada, our mattresses are made to order in Ontario. For our American customers, their mattresses are made in Pennsylvania. If you have any more questions, please let us know! Call 1-877-496-3626.

A: Hey Levi, thanks for reaching out. At this time, we do not offer a service to remove your old mattress and we regret any inconvenience this may cause. If you have any more questions please let us know! Simply call 1-877-496-3626.

A: Hey Jim, thanks for reaching out. For sizes twin-queen, we do not have split Comfort+ kit and we regret any inconvenience this may cause. For our king sizes, we offer a split Comfort+ kit, however we only have Soft and Firm mattress toppers.

If you have any more questions, please let us know!

A: Hey Lisa, thanks for reaching out! We do not recommend placing your Novosbed over top of a traditional box spring. A traditional box spring will make your new Novosbed feel soft and will cause premature sagging.

We recommend using the Novosbed wood foundation that is available for purchase on our site. Another option, is to place a sheet of plywood over top of your existing box spring to protect your Novosbed.

If you have any more questions please let us know! Simply call 1-877-496-3626

A: Hey Walter, thanks for reaching out! Our 5th generation high-density memory foam is made with open-cell air flow foam. That means the foam has billions of air cells create countless airways to dissipate heat. Our mattress is also designed with durable furniture-grade upholstery siding to provide a supportive sleep for edge sleepers. That being said, one of our firmer mattress options may provide the support that your wife is looking for.

If you have any more questions please let us know! Simply call 1-877-496-3626

A: Hey Randy, thanks for reaching out. Either end of the mattress can be used as the head or the foot. We recommend rotating the mattress 180 degrees every 3-4 months so that it can break-in evenly.

If you have any questions please let us know! Simply call 1-877-496-3626

A: Hey Sam, thanks for reaching out! For our Canadian customers we offer financing through PayBright and for our American customers we offer financing through Affirm.

If you have any more questions, please let us know! Simply call us at 1-877-496-3626

A: Hi Shelia — thanks for your question! Yes, you can order both the foundation and the mattress at the same time, however, they will ship separately.