Novosbed Reviews
4.7
4.7 star rating
4.7 star rating 5792 Reviews, 137 Q&As Ask A Question
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5792 Reviews
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A
Alexsander K.
Verified Buyer
5.0 star rating
I Chose The:
Firm
I Sleep:
With my partner
I Sleep On My:
Side
I Find The Firmness:
Medium-firm
01/15/21
I Chose The:
Firm
I Sleep:
With my partner
I Sleep On My:
Side
I Find The Firmness:
Medium-firm
Good product.
Review by Alexsander K. on 15 Jan 2021 review stating Good product.
Good product.
On The Novosbed
C
Cathy C.
Verified Buyer
5.0 star rating
I Chose The:
Soft
I Sleep:
Alone
I Sleep On My:
Side, Stomach
I Find The Firmness:
Medium-soft
01/13/21
I Chose The:
Soft
I Sleep:
Alone
I Sleep On My:
Side, Stomach
I Find The Firmness:
Medium-soft
Petite side sleeper
Review by Cathy C. on 13 Jan 2021 review stating Petite side sleeper
I'm a petite woman and mostly sleep on my side. I find most mattresses don't have sufficient give to them to be deflected by my weight. After doing research online, I selected the Novosbed Soft mattress as one that would help address this issue. It was a definite improvement over my previous spring mattress, but I still found it not quite as soft as I wanted. After getting the soft Comfort + topper, it was perfect. I find it incredibly comfortable.
On The Novosbed
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01/13/21
Was this review helpful? 3 3
Comments by Store Owner on Review by Cathy C. on 13 Jan 2021
Novosbed
01/13/21
Hello Cathy, we're thrilled to hear your Novosbed is now suited to your personal preference and you're sleeping comfortably. Thanks for taking the time to share your review. Happy snoozing!
01/13/21
J
John K.
Verified Buyer
4.0 star rating
I Chose The:
Medium
I Sleep:
Alone
I Sleep On My:
Side
I Find The Firmness:
Medium-firm
01/13/21
I Chose The:
Medium
I Sleep:
Alone
I Sleep On My:
Side
I Find The Firmness:
Medium-firm
Great comfy sleep
Review by John K. on 13 Jan 2021 review stating Great comfy sleep
Great comfy sleep
On The Novosbed
A
Anna F.
Verified Buyer
5.0 star rating
I Chose The:
Firm
I Sleep:
With my partner
I Sleep On My:
Back
I Find The Firmness:
Firm
01/12/21
I Chose The:
Firm
I Sleep:
With my partner
I Sleep On My:
Back
I Find The Firmness:
Firm
We are extremely happy with
Review by Anna F. on 12 Jan 2021 review stating We are extremely happy with
We are extremely happy with the mattress as well as the adjustable base!!
On The Novosbed
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01/12/21
Was this review helpful? 4 4
Comments by Store Owner on Review by Anna F. on 12 Jan 2021
Novosbed
01/12/21
Hi Anna, we're thrilled to hear you're enjoying your Novosbed and Adjustable Bed — sounds like a dreamy combo! Thanks for sharing your feedback with us.
01/12/21
J
John C.
Verified Buyer
5.0 star rating
I Chose The:
Firm
I Sleep:
Alone
I Sleep On My:
Side, Back
I Find The Firmness:
Firm
01/12/21
I Chose The:
Firm
I Sleep:
Alone
I Sleep On My:
Side, Back
I Find The Firmness:
Firm
Very comfortable. I will certainly
Review by John C. on 12 Jan 2021 review stating Very comfortable. I will certainly
Very comfortable. I will certainly be recommending it
John
John
On The Novosbed
G
Gaurav A.
Verified Buyer
4.0 star rating
I Chose The:
Firm
I Sleep:
With my partner
I Sleep On My:
Side
I Find The Firmness:
Medium-firm
01/12/21
I Chose The:
Firm
I Sleep:
With my partner
I Sleep On My:
Side
I Find The Firmness:
Medium-firm
I may have picked the
Review by Gaurav A. on 12 Jan 2021 review stating I may have picked the
I may have picked the wrong mattress type. Both my recent mattresses have contained memory foam. The foam tends to “cup” my belly and exerts pressure on it while I sleep. I’m sure the mattress quality is fine but it just doesn’t work for me.
On The Novosbed
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01/12/21
Was this review helpful? 1 1
Comments by Store Owner on Review by Gaurav A. on 12 Jan 2021
Novosbed
01/12/21
Hi Gaurav, we're sorry to hear your Novosbed isn't quite to your liking. Memory foam does provide contoured support which is why you may be experience "cupping". We see that you've also tried out our soft Comfort+ kit. Softening your mattress may also attribute to this "cupping" effect. We highly recommend reaching out to our Customer Service team and they will be able to provide suggestions to help your Novosbed perform its best for you as well as next steps. Simply call 1-877-496-3526.
01/12/21
K
Kristen S.
Verified Buyer
5.0 star rating
I Chose The:
Soft
I Sleep:
With my partner
I Sleep On My:
Side
I Find The Firmness:
Medium-soft
01/12/21
I Chose The:
Soft
I Sleep:
With my partner
I Sleep On My:
Side
I Find The Firmness:
Medium-soft
Customer service and quickness of
Review by Kristen S. on 12 Jan 2021 review stating Customer service and quickness of
Customer service and quickness of delivery was excellent. We purchased the soft mattress and are extremely happy. High quality mattress!
On The Novosbed
K
Karen M.
Verified Buyer
5.0 star rating
I Chose The:
Medium
I Sleep:
Alone
I Sleep On My:
Side
I Find the Firmness:
Medium-soft
01/12/21
I Chose The:
Medium
I Sleep:
Alone
I Sleep On My:
Side
I Find the Firmness:
Medium-soft
Great Sleep
Review by Karen M. on 12 Jan 2021 review stating Great Sleep
It is just right for me, no regrets!
On The Novosbed
M
Miranda F.
Verified Buyer
1.0 star rating
I Chose The:
Soft
I Sleep:
With my partner
I Sleep On My:
Side
I Find The Firmness:
Firm
01/12/21
I Chose The:
Soft
I Sleep:
With my partner
I Sleep On My:
Side
I Find The Firmness:
Firm
Like sleeping on concrete
Review by Miranda F. on 12 Jan 2021 review stating Like sleeping on concrete
The softest mattress is still too firm. I wake up sore on my sides and knees.
On The Novosbed
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01/12/21
Was this review helpful? 2 2
Comments by Store Owner on Review by Miranda F. on 12 Jan 2021
Novosbed
01/12/21
Hi Miranda thanks for your feedback. We are sorry to hear that your Novosbed isn't everything you hoped it would be. We highly recommend reaching out to our Customer Service team and they will be able to provide suggestions to help your Novosbed perform its best for you as well as next steps. Simply call 1-877-496-3626.
01/12/21
R
Rob M.
Verified Buyer
5.0 star rating
I Chose The:
Firm
I Sleep:
With my partner
I Sleep On My:
Stomach
I Find The Firmness:
Firm
01/11/21
I Chose The:
Firm
I Sleep:
With my partner
I Sleep On My:
Stomach
I Find The Firmness:
Firm
Great so far
Review by Rob M. on 11 Jan 2021 review stating Great so far
We were sleeping on a Queen Tempur-pedic mattress for years and needed something bigger. We looked at comparable mattresses and decided on the King Firm from Novosbed. I have to say it's pretty on par. I was worried it would not be on par with the way more expensive Tempur-pedic, but so far it's been pretty great. Very similar feel.
On The Novosbed
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01/11/21
Was this review helpful? 7 7
Comments by Store Owner on Review by Rob M. on 11 Jan 2021
Novosbed
01/11/21
Hi Rob, we're happy to hear you're enjoying your Novosbed so far! Thanks for taking the time to write us a review and make sure to keep us posted on your sleep journey!
01/11/21
J
Janice K.
Verified Reviewer
01/13/21
Q: I purchased my Novisbed through Good Morning and I got the medium firmness .Am I eligible for the comfort firmness adjustment kit as I find the medium a little too hard?
PS I wish I had found your site first as I paid more for the adjustable frame , than you charged
PS I wish I had found your site first as I paid more for the adjustable frame , than you charged
Answers (1)
Novosbed
01/13/21
A: Hi Janice, thanks for reaching out. That's correct! You will be eligible for your Comfort+ kit once you've completed your 30-day break-in period. Simply contact our Customer Service team (customercare@novosbed.com or 1-877-496-3626) or GoodMorning.com's Customer Service Team (support@goodmorning.com or 1-833-310-0302). We hope that helps!
P.S. We're happy to hear you found our Adjustable Bed — we hope you're enjoying it!
P.S. We're happy to hear you found our Adjustable Bed — we hope you're enjoying it!
Was this answer helpful? 0 0
01/13/21
S
Susan
Verified Reviewer
01/07/21
Q: what is the weight limit for your queen size mattress
Answers (1)
Novosbed
01/07/21
A: Hi Susan, thanks for reaching out to us! It's important to find a mattress that provides the right amount of support. The Novosbed is engineered to support 300 lbs per side or a total of 600 lbs. If you have any more questions, we highly recommend reaching out to our Customer Care team. Call 1-877-496-3626 or email customercare@novosbed.com.
Was this answer helpful? 0 0
01/07/21
G
Geoff
Verified Reviewer
12/27/20
Q: What do you do with the mattresses that are returned within 120 days? Are they recompressed to resell? How can I be assured I am buying a new mattress and not a mattress that has been used?
Answers (1)
Novosbed
12/28/20
A: Hi Geoff, thanks for reaching out to us! All of our mattresses that are returned are donated to charitable organizations whenever possible, if charitable organizations in a customers area are not accepting mattress donations, we arrange for the mattress to be ethically recycled.
We take great pride in delivering high-quality products. All of our mattresses are made to order with premium materials. By making our mattresses to order, we can ensure that each customer receives a brand new mattress and not one that has been left in a box for months.
If you have any more questions, please let us know! Call 1-877-496-3626 or email customercare@novosbed.com.
We take great pride in delivering high-quality products. All of our mattresses are made to order with premium materials. By making our mattresses to order, we can ensure that each customer receives a brand new mattress and not one that has been left in a box for months.
If you have any more questions, please let us know! Call 1-877-496-3626 or email customercare@novosbed.com.
Was this answer helpful? 0 0
12/28/20
L
Larry S.
Verified Reviewer
12/06/20
Q: Does the foundation allow for attaching headboards and footboards?
Answers (1)
Novosbed
12/06/20
A: Hi Larry, the Novosbed foundation is designed to be a replacement for a traditional box spring and should go on top of an existing bed frame. It is not designed for headboards or footboards to be attached.
If you have any more questions, please let us know! Call 1-877-496-3626 to speak to our Customer Care team directly.
If you have any more questions, please let us know! Call 1-877-496-3626 to speak to our Customer Care team directly.
Was this answer helpful? 0 0
12/06/20
S
sandrift
Verified Reviewer
11/27/20
Q: My partner and I are considering purchasing the Cal King Novosbed in the medium firmness. I saw a reply to an earlier question that said the Comfort+ can accommodate two different firmness preferences. I have two follow-up questions: 1) does this also apply to the Cal King size and 2) can the Comfort+ be configured so that one side remains "medium" and the other side (only) is either firmer or softer?
Answers (1)
Novosbed
11/28/20
A: Hi Sandrift, thank you for reaching out to us! The Novosbed has the option of a Split-Comfort+ Kit for our King size only, and we regret any inconvenience this may cause. Our Comfort+ kits come in two options: soft and firm.
If you have any more questions, please let us know! Call 1-877-496-3626 or email customercare@novosbed.com to speak to our Customer Care team directly!
If you have any more questions, please let us know! Call 1-877-496-3626 or email customercare@novosbed.com to speak to our Customer Care team directly!
Was this answer helpful? 0 0
11/28/20
D
David
Verified Reviewer
11/27/20
Q: Is there any preferred sheets for this mattress? I've read somewhere that flanel sheets were preferred?
Answers (1)
Novosbed
11/27/20
A: Hey David, thanks for reaching out! The right sheets vary between sleepers. Flannel can be comfortable, but for some it may sleep hot. For those who sleep warm, we recommend pairing their new Novosbed mattress with low thread count sheets made with Bamboo, Silk or Cotton fabric blends.
If you have any more questions, please let us know! Call 1-877-496-3626 or email customercare@novosbed.com
If you have any more questions, please let us know! Call 1-877-496-3626 or email customercare@novosbed.com
Was this answer helpful? 0 0
11/27/20
S
Sandy
Verified Reviewer
10/12/20
Q: I am going to order a king mattress and was wondering what size the pillows are. I don't see sizing for pillows on the website?
Thank you
Thank you
Answers (1)
Novosbed
10/13/20
A: Hi Sandy, thanks for reaching out. Our pillows are a queen size. If you have any more questions, call 1-877-496-3626.
Was this answer helpful? 0 0
10/13/20
D
David
Verified Reviewer
09/03/20
Q: If I purchase a soft will that include the comfort plus and allow me to adjust the mattress to medium or firm?
Answers (1)
Novosbed
09/03/20
A: Hey David, thanks for reaching out! When you first place your order, your new Novosbed will without the Comfort+ kit. After after sleep trial night 30 and your initial break-in period has passed, your complimentary Comfort+ kit is available to order in either Soft or Firm. The order for your Comfort+ kit can be place online via your My Account portal or over the phone.
If you have any more questions, please let us know! Simply call 1-877-496-3626,
If you have any more questions, please let us know! Simply call 1-877-496-3626,
Was this answer helpful? 0 0
09/03/20
D
David
Verified Reviewer
09/03/20
Q: Where are the mattresses made
Answers (1)
Novosbed
09/03/20
A: Hey David, thanks for reaching out! In Canada, our mattresses are made to order in Ontario. For our American customers, their mattresses are made in Pennsylvania. If you have any more questions, please let us know! Call 1-877-496-3626.
Was this answer helpful? 0 0
09/03/20
L
Levi D.
Verified Reviewer
07/22/20
Q: Do you pick up the old mattress?
Answers (1)
Novosbed
07/22/20
A: Hey Levi, thanks for reaching out. At this time, we do not offer a service to remove your old mattress and we regret any inconvenience this may cause. If you have any more questions please let us know! Simply call 1-877-496-3626.
Was this answer helpful? 0 0
07/22/20
4.7
4.7 star rating
4.7 star rating 242 Reviews, 24 Q&As Ask A Question
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242 Reviews
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Updating Results
O
Olivia G.
Verified Buyer
1.0 star rating
Style:
Looks great
01/04/21
Style:
Looks great
A lot of pieces
Review by Olivia G. on 4 Jan 2021 review stating A lot of pieces
A lot of pieces
On Novosbed Foundation
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01/04/21
Was this review helpful? 13 13
Comments by Store Owner on Review by Olivia G. on 4 Jan 2021
GoodMorning.com
01/04/21
Hi Olivia, thanks for your feedback. We're sorry to hear that your mattress foundation wasn't everything you hoped it would be. We do our best to make it clear that assembly is required for our foundations and we apologize if this was not made clear to you. If you have any questions about assembly, we highly recommend reaching out to our Customer Care team. Call 1-833-310-0302 or email support@goodmorning.com.
01/04/21
J
Jesse L.
Verified Buyer
2.0 star rating
Style:
As advertised
12/22/20
Style:
As advertised
Seems a bit flimsy. It's
Review by Jesse L. on 22 Dec 2020 review stating Seems a bit flimsy. It's
Seems a bit flimsy. It's holding up, but not as solid as we thought it would be.
On Novosbed Foundation
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12/22/20
Was this review helpful? 24 24
Comments by Store Owner on Review by Jesse L. on 22 Dec 2020
GoodMorning.com
12/23/20
Hi Jesse, thanks for your feedback. We are sorry to hear that your new foundation isn't everything you hoped it would be. For suggestions to get the most out of your sleep products, we recommend reaching out to our Customer Care team. Call 1-833-310-0302 or email support@goodmorning.com.
12/23/20
J
J F.
Verified Buyer
5.0 star rating
Style:
As advertised
12/14/20
Style:
As advertised
Novosbed Foundation
Review by J F. on 14 Dec 2020 review stating Novosbed Foundation
All good!
On Novosbed Foundation
T
Tudor T.
Verified Buyer
5.0 star rating
Style:
Looks great
12/12/20
Style:
Looks great
I like the solid construction
Review by Tudor T. on 12 Dec 2020 review stating I like the solid construction
I like the solid construction and low profile. I wish it had a headboard too but at this price you cannot ask for a headboard. The price should at least double in that case. I will probably buy one and attach. If I don't find one I like, I have to decide between keeping or returning the current base. No other complaints.
On Novosbed Foundation
L
Logan H.
Verified Buyer
4.0 star rating 12/03/20
M
Maureen D.
Verified Buyer
5.0 star rating
I Sleep:
With my partner
I Sleep On My:
Side
I Find The Firmness:
Medium-firm
11/30/20
I Sleep:
With my partner
I Sleep On My:
Side
I Find The Firmness:
Medium-firm
Very happy with bed
Review by Maureen D. on 30 Nov 2020 review stating Very happy with bed
We like the foundation & bed very much. It was amazing how it was packaged & opened to full bed.
Delivery was not great. We specified when NOT to deliver but our instructions were not followed.
Delivery was not great. We specified when NOT to deliver but our instructions were not followed.
On Novosbed Foundation
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11/30/20
Was this review helpful? 25 25
Comments by Store Owner on Review by Maureen D. on 30 Nov 2020
GoodMorning.com
11/30/20
Hi Maureen, we are happy to hear that you like your new mattress and foundation but we are sorry to hear about your delivery experience. As we ship by FedEx, unfortunately we do not have complete control of all aspects of delivery and we apologize for any inconvenience this has caused. If you have any questions, call 1-833-310-0302 or email support@goodmorning.com.
11/30/20
J
John S.
Verified Buyer
5.0 star rating
Style:
As advertised
11/14/20
Style:
As advertised
I Love My New Bed
Review by John S. on 14 Nov 2020 review stating I Love My New Bed
I was long overdue for a new bed. My old mattress was 20+ years old. The Novosbed was admittedly not my first choice and it was more expensive than the mattress and foundation I intended to purchase, but I don't regret it at all. There's a fundamental joy in looking forward to retiring to a comfortable, supportive mattress each night. I sleep well and enjoy a restored sense of wellbeing that may not be exclusive to Novosbed (when searching/shopping), but in my case it is. Buyers beware the assembly of the base is a task. I've taken to comparing the preparation of my kingsize foundation to the assembly of a small shed, but there is satisfaction in knowing what it's made of and how strong it is. Additionally, it is noteworthy that your purchase is of standard size. I did not need to replace my old king sized frame beneath the base. Overall, an excellent purchase that I don't regret at all.
On Novosbed Foundation
R
Rebecca R.
Verified Buyer
5.0 star rating
Style:
Looks great
11/05/20
Style:
Looks great
In Love
Review by Rebecca R. on 5 Nov 2020 review stating In Love
We love our novos bed and our novos experience.
On Novosbed Foundation
J
John W.
Verified Buyer
5.0 star rating
Style:
As advertised
11/01/20
Style:
As advertised
Good quality and easy setup
Review by John W. on 1 Nov 2020 review stating Good quality and easy setup
Good quality and easy setup
On Novosbed Foundation
D
Diane C.
Verified Buyer
5.0 star rating
Style:
As advertised
10/30/20
Style:
As advertised
Easy to assemble - need
Review by Diane C. on 30 Oct 2020 review stating Easy to assemble - need
Easy to assemble - need to follow instructions who are very clear.
On Novosbed Foundation
J
Judy M.
Verified Reviewer
01/14/21
Q: Is the hardware stainless? We live in Kauai on the ocean, so lots of salt and humidity.
Answers (1)
Novosbed
01/15/21
A: Hi Judy, The Novosbed Foundation's hardware is not stainless steel. They are standard galvanized or zinc coated. However, the hardware comes in standard sizes, so if you'd like to swap them for your own stainless hardware, you are able to do so!
It's also worth noting that most hardware on consumer products is not stainless steel - including vehicles which see far more harsh weather conditions than a bed frame.
Should you have any more questions, please feel free to reach out to our Customer Service team. Simply call 1-877-496-3626.
It's also worth noting that most hardware on consumer products is not stainless steel - including vehicles which see far more harsh weather conditions than a bed frame.
Should you have any more questions, please feel free to reach out to our Customer Service team. Simply call 1-877-496-3626.
Was this answer helpful? 0 0
01/15/21
A
Aimee
Verified Reviewer
01/07/21
Q: Is the cover machine washable?
Answers (1)
Novosbed
01/07/21
A: Hi Aimee, the cover on the Novosbed foundation is spot-clean only. If you have any more questions, please call 1-877-496-3626 to speak to our Customer Care team.
Was this answer helpful? 0 0
01/07/21
D
Dustin
Verified Reviewer
07/16/20
Q: What is the maximum rated weight capacity for the foundation?
Answers (1)
Novosbed
07/17/20
A: Hey Dustin, thanks for reaching out! Our foundations are engineered to support the following:
Twin / Twin XL: 600 lbs
Double: 800 lbs
Queen: 1000 lbs
King / Cal King: 1200 lbs
If you have any more questions, please let us know! Simply call 1-877-496-3626.
Twin / Twin XL: 600 lbs
Double: 800 lbs
Queen: 1000 lbs
King / Cal King: 1200 lbs
If you have any more questions, please let us know! Simply call 1-877-496-3626.
Was this answer helpful? 2 0
07/17/20
P
paul
Verified Reviewer
07/10/20
Q: What is the depth of the foundation?
What is the actual material the cover is made of...i.e. polyester?
What is the actual material the cover is made of...i.e. polyester?
Answers (1)
Novosbed
07/10/20
A: Hey Paul, thanks for reaching out. Our foundation has a height/depth of 7.75". The cover is polyester fabric blend.
If you have any more questions please let us know! Simply call 1-877-496-3626.
If you have any more questions please let us know! Simply call 1-877-496-3626.
Was this answer helpful? 0 0
07/10/20
J
Joan
Verified Reviewer
05/23/20
Q: Is this foundation for a memory foam mattress?
Answers (1)
Novosbed
05/25/20
A: Hey Joan, thanks for reaching out! Our wood foundation is designed to be a replacement for a traditional box spring and should go on top of an existing bed frame. Our foundation is compatible with the Novosbed and with our sister brands by GoodMorning.com
If you have any more questions please let us know! Simply call 1-877-496-3626
If you have any more questions please let us know! Simply call 1-877-496-3626
Was this answer helpful? 0 0
05/25/20
J
Jihoon K.
Verified Reviewer
05/03/20
Q: Is it possible to install a headboard on the foundation?
Answers (1)
Novosbed
05/04/20
A: Hey Jay, thanks for reaching out! The foundation is designed to be a replacement for a traditional box spring and should go on top of an existing bed frame. We do not recommend installing a headboard onto the foundation.
If you have any more questions please let us know! Simply call 1-877-496-3626
If you have any more questions please let us know! Simply call 1-877-496-3626
Was this answer helpful? 1 0
05/04/20
J
Jason
Verified Reviewer
08/29/19
Q: On the front page of your website what kind of bed frame is that with the sort of "step" or "rim" around the edges? Just curious.
Answers (1)
Novosbed
09/01/19
A: Thanks for your question. The bed frame used in the image was custom built for us.
Was this answer helpful? 1 0
09/01/19
A
Alexandra R.
Verified Reviewer
06/13/19
Q: Your foundation looks quite rigid. Is that recommended or required for this type of mattress? We already have a slatted base and are wondering if we need to change it.
Answers (1)
Novosbed
06/17/19
A: As long as your slats are at least 2 inches wide and 3 inches or less apart, it works just fine!
Was this answer helpful? 1 0
06/17/19
S
SHAWN S.
Verified Reviewer
01/10/19
Q: can the foundation be placed on a bed frame in order to raise the bed?
Answers (1)
Novosbed
01/10/19
A: Yes, as long as it meets the guidelines outlined here under pre-sale: novosbed.com/faq
Was this answer helpful? 1 0
01/10/19
A
Addy
Verified Reviewer
12/09/18
Q: Are there exactly 13 slats for all sizes? If so, the distance between each slat would vary depending on the foundation length. Is the "13 slat / 3 inch" figure for a certain size? Specifically for a Full/Double, how many slats are included, and what would be the exact spacing between slats?
Answers (1)
Novosbed
12/10/18
A: All foundations have 13 slats, the variation is the width (side to side) to accommodate each mattress size. The dimensions are 2.375" slats, spaced 3" apart.
Was this answer helpful? 1 0
12/10/18
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