A: Hi Stephen, thanks for reaching out and for your interest in Novosbed! The Novosbed mattress has a height/thickness of 11" without the Comfort+ kit. With the instillation of the Comfort+ kit, the mattress has a height of 13". As we ship all of our mattresses by FedEx, we do not offer a service to take your old mattress away at this time. If you have any more questions, call 1-877-496-3626 or email customercare@novosbed.com to speak to our Customer Care team directly.

A: Hi Christine, thank you for your interest in Novosbed. The Novosbed is fully cured during the manufacturing process and is CertiPur Certified. We do not use any harsh chemicals like flame retardants on our mattresses.

Sometimes, our mattresses do arrive with a new foam smell. The new foam smell is similar to a new car smell. The new foam smell originates from air being trapped in the plastic wrapping after the mattress has been compressed and prepared for shipping. Once the mattress has been unpacked and expanded, the smell should dissipate as the mattress is allowed to air out.

If you have any more questions, please let us know. Call 1-877-496-3626 or email customercare@novosbed.com.

A: Hi Janice, thanks for reaching out. That's correct! You will be eligible for your Comfort+ kit once you've completed your 30-day break-in period. Simply contact our Customer Service team (customercare@novosbed.com or 1-877-496-3626) or GoodMorning.com's Customer Service Team (support@goodmorning.com or 1-833-310-0302). We hope that helps!

P.S. We're happy to hear you found our Adjustable Bed — we hope you're enjoying it!

A: Hi Susan, thanks for reaching out to us! It's important to find a mattress that provides the right amount of support. The Novosbed is engineered to support 300 lbs per side or a total of 600 lbs. If you have any more questions, we highly recommend reaching out to our Customer Care team. Call 1-877-496-3626 or email customercare@novosbed.com.

A: Hi Geoff, thanks for reaching out to us! All of our mattresses that are returned are donated to charitable organizations whenever possible, if charitable organizations in a customers area are not accepting mattress donations, we arrange for the mattress to be ethically recycled.

We take great pride in delivering high-quality products. All of our mattresses are made to order with premium materials. By making our mattresses to order, we can ensure that each customer receives a brand new mattress and not one that has been left in a box for months.

If you have any more questions, please let us know! Call 1-877-496-3626 or email customercare@novosbed.com.

A: Hi Larry, the Novosbed foundation is designed to be a replacement for a traditional box spring and should go on top of an existing bed frame. It is not designed for headboards or footboards to be attached.

If you have any more questions, please let us know! Call 1-877-496-3626 to speak to our Customer Care team directly.

A: Hi Sandrift, thank you for reaching out to us! The Novosbed has the option of a Split-Comfort+ Kit for our King size only, and we regret any inconvenience this may cause. Our Comfort+ kits come in two options: soft and firm.

If you have any more questions, please let us know! Call 1-877-496-3626 or email customercare@novosbed.com to speak to our Customer Care team directly!

A: Hey David, thanks for reaching out! The right sheets vary between sleepers. Flannel can be comfortable, but for some it may sleep hot. For those who sleep warm, we recommend pairing their new Novosbed mattress with low thread count sheets made with Bamboo, Silk or Cotton fabric blends.

If you have any more questions, please let us know! Call 1-877-496-3626 or email customercare@novosbed.com

A: Hi Sandy, thanks for reaching out. Our pillows are a queen size. If you have any more questions, call 1-877-496-3626.