Warranty

Novosbed mattresses, Comfort+, foundations and accessories include a limited warranty offering protection against defects due to faulty workmanship or materials. Please refer to the warranty specific to each Novosbed product.

Mattresses

Third Generation Novosbed Mattresses and Comfort+

Novosbed 15-Year Mattress Warranty

Novosbed warrants each mattress against defects in workmanship and materials for a period of 15 years. If, during the warranty period, your mattress is found defective due to faulty workmanship or materials, subject to the details below, it will be repaired or replaced according to the terms below.

Overview
  • The warranty period for your Novosbed mattress begins on the date of delivery and ends after 15 years.
  • Your Novosbed mattress MUST be unpacked and expanded no more than two weeks after the date of delivery; failure to do so will void this warranty.
  • If, despite normal usage and proper handling, your Novosbed mattress forms permanent indentations of more than 0.75 inches, it will be replaced, at your option, according to the terms below.
  • Your Novosbed mattress cover will be repaired or replaced if there is damage to the fabric or zipper due to faulty workmanship or imperfections.
  • Your Novosbed mattress must be used on a suitable base as specified in this warranty.
  • If you use a Comfort+ kit, it is covered under the terms of your Novosbed mattress warranty.
  • Novosbed will require that you take photos and measurements of your Novosbed mattress while processing a warranty claim.
Details
Duration

Your new Novosbed mattress is covered by a 15 Year Full Replacement Warranty. For 15 years after you purchase your new mattress from Novosbed, when it has a defect covered under the warranty, we will replace or repair it. This includes all parts of the mattress. Your Novosbed mattress will be repaired or replaced at no additional cost within the first ten years of usage, and at a cost of 75% of the original purchase price between the eleventh and fifteenth year.

A Comfort+ kit is warranted for a duration equivalent to the remaining warranty period associated with the Novosbed mattress with which it is used.

Validity

This warranty is valid only to the original purchaser of the product as indicated on the original sales receipt. The law tag must not be removed from original product as this identifies the product for the purpose of the warranties contained herein.

Novosbed mattresses must not be used on floors susceptible to moisture build-up such as concrete, below-grade (basement), or on floors in humid environments. Such inappropriate use can result in mold growth on the bottom of the mattress and void your warranty. Novosbed mattresses are designed for use on firm surfaces, non-spring foundations or adjustable bed bases that are structurally capable of supporting the weight of purchaser’s mattress, foundation, and user(s). The purchaser must use their Novosbed mattress on a foundation that allows air to circulate beneath it. It is the purchaser’s responsibility to maintain an adequate foundation and provide appropriate support for the mattress. Substitution or use of an improper foundation or other base upon which the mattress is placed may result in damage to the product thereby invalidating this warranty. Purchasers using a bed frame must ensure it provides sturdy support for both the mattress and foundation; including a center support and having at least 5-6 legs for queen, king and California king and 4 leg support for twin and full mattresses. Purchasers using their mattress directly on a slatted bed system must ensure that the slats are a minimum of 2 inches in width, and have gaps between them of no more than 3 inches. Queen, king, and California king platform beds and slat system bedframes used in conjunction with your Novosbed mattress require at least one center support beam. Platform beds and adjustable bases made of wired metal are not acceptable for use with Novosbed mattresses.

This warranty covers the following items during normal wear:

  1. Permanent Indentations

    1. Deterioration causing the mattress, without a Comfort+ layer installed, to have a visible indentation greater than 0.75 inches that is not associated with an indentation or sag which results from use of an improper or unsupportive foundation or adjustable bed base.
    2. Deterioration causing the Comfort+ layer to have a visible indentation greater than 0.75 inches that is not associated with an indentation or sag which results from use of an improper or unsupportive foundation or adjustable bed base, or an existing indentation in an associated Novosbed mattress.
  2. Physical flaws
    1. Any physical flaw in the mattress or Comfort+ that causes the foam material to split or crack, despite normal usage and proper handling as described herein and as outlined in the Frequently Asked Questions section.
    2. Any manufacturing defect in the zipper assembly or fabrics of the mattress cover.

This warranty does not cover:

  1. Improper usage

    1. Damage from use with an inadequate foundation and/or frame.
    2. Damage caused to the foam, cover, zipper or Comfort+ as a result of use with more than one Comfort+ layer.
    3. Mold or mildew caused from use of the mattress on non breathable surface.
    4. Mattress, Comfort+, or foundation damage due to abuse, misuse or unsanitary treatment beyond reasonable use including, but not limited to, burns, cuts, tears, stains, bodily fluids, or spills.
    5. Non-compliance of washing instructions and handling for the cover resulting in damage to the cover or zipper.
  2. Normal increase of softness which can occur during regular use.
  3. Body indentations less than 0.75 inches.
  4. Complications resulting from use or inability to use product.
  5. Individual comfort preferences.
  6. Height of bed due to purchaser’s bed frame or headboard.
  7. Sheet fit.
  8. Replacement of an accompanying Novosbed product where only one piece is defective, unless that accompanying piece is also defective.

We do not warrant our product as a remedy for aches, pains or other health issues.

Supporting Documentation

  1. Photos

    1. Measuring Indentations: Novosbed will require that the purchaser provide photos demonstrating the indentation by laying the product directly on a flat floor, and measuring the vertical distance from a flat and level string pulled tightly across the product and lightly contacting the product on opposite sides, to the lowest point of the indentation using a clearly demarcated measuring device.
    2. Physical flaws: Novosbed will require several photos of any physical flaws that are the origin of a warranty claim. Photos will vary depending on the physical flaw being reported.

Repairs and Replacements
In the event a warranty claim is filed and a warranty replacement is deemed necessary, purchaser will be required to surrender the original product to Novosbed at the time of replacement.

Novosbed may, at its own option, repair or replace the cover provided on the mattress. In the event that Novosbed replaces the mattress cover, Novosbed will replace it with the current style of cover available for the mattress, which may be of a different color or material than the original cover provided.

The warranties contained herein include the costs of shipping and handling, which are to be borne by Novosbed. Additional shipping charges may apply if the mattress has been moved from the original shipping destination, or if the original shipping destination is in a remote location.

Should this warranty be exercised and your product replaced and/or repaired, the warranty for the replacement product will be extended for the duration of the original Novosbed warranty only.

Our representatives or designated agents shall make the final determination regarding repair or replacement.

Miscellaneous
The Consumer Product Safety Commission has created the CPSC 16 CFR Part 1633, Standard for the Flammability (Open Flame) of mattress Sets; Final Rule. It is understood that CAN/ULC-S137, Standard Method of Test for Fire Growth of mattresses (Open Flame Test) is parallel with 16 CFR Part 1633. It is understood that Novosbed mattresses have been tested and are compliant with CPSC 16 CFR Part 1633. While Novosbed mattresses are tested with the Novosbed Wood Frame Foundations to ensure flammability requirements are met, they may not be warranted for flammability on an alternate choice in foundation.

Terms and services related in this warranty shall be the purchaser’s sole and exclusive remedy should the product fail during the time frame stated herein. We make no warrant beyond those terms and conditions stated. PLEASE RETAIN THIS WARRANTY AND YOUR ORIGINAL PROOF OF PURCHASE FOR AT LEAST FIFTEEN (15) YEARS FROM YOUR DATE OF PURCHASE.

1st and 2nd Generation Novosbed Mattresses

Please refer to the legacy warranty page for warranty information.

Accessories

Novosbed Foundation

Novosbed 5-Year Foundation Warranty

Novosbed warrants each Foundation for a period of 5 years, prorated against defects in workmanship and materials. If, during the warranty period, your foundation is found defective because of faulty workmanship or structural defects, subject to the details below, it will be replaced or repaired at our expense.

Summary
  • You must use your foundation on an appropriate base
  • You must assemble your foundation properly, as outlined in the instruction manual
  • During a period of 5 years, we will repair or replace, at our expense, your foundation should it be defective
Details

This warranty covers any physical flaw in the foundation that causes it to bend, crack, or permanently deform more than 1 inch. It is incumbent on the consumer to assemble the foundation correctly.

The warranties contained herein include the costs of shipping and handling, which are to be borne by Novosbed. Additional shipping charges may apply if the foundation has been moved from the original shipping destination, or if the original shipping destination is in a remote location.

All warranties contained herein are void if the product is found to have been tampered with or misused by the purchaser beyond reasonable wear, and shall not apply if the product has been physically damaged intentionally or due to accident or neglect; including but not limited to damage by burns, cuts, water, stains, bodily fluids or is otherwise abnormally soiled, used or unsanitary. It is the consumer’s prerogative to protect the foundation appropriately.

These warranties are valid only to the original purchaser of the product as indicated on the original sales invoice. The law tag must not be removed from original product as this identifies the product for the purpose of the warranties contained herein. The original invoice is required and is the only acceptable proof of purchase.

Should this warranty be exercised and your product replaced and/or repaired, the warranty will not be extended or renewed.

In the event a warranty claim is filed and a warranty replacement is deemed necessary, purchaser will be required to surrender the original product to Novosbed at the time of replacement.

Terms and services related in this warranty shall be the consumers sole and exclusive remedy should the product fail during the time frame stated here in. We make no warrant beyond those terms and conditions stated. PLEASE RETAIN THIS WARRANTY AND YOUR ORIGINAL PROOF OF PURCHASE FOR AT LEAST FIVE (5) YEARS FROM YOUR DATE OF PURCHASE.

Pillows

Novosbed 3-Year Pillow Warranty

Novosbed guarantees that we will, at Novosbed’s option, replace or repair purchaser’s product if it is defective due to faulty workmanship or materials, subject to the limitations described herein.

This warranty does not include a normal increase in softness of the Novosbed pressure-relieving material which does not affect the pressure-relieving qualities of the product.

This warranty covers:

  • any physical flaw in the product that causes the material to split or crack despite normal usage and proper handling; and
  • deterioration of the cell-structure of the material that causes the product to not return to its original shape.

During the three (3) years of this warranty, Novosbed will at its option, repair or replace the product, and pay all return shipping costs. Any third party shipping expenses will not be reimbursed to the customer. Should such replacement take place, this warranty will cover that replaced product within the original three (3) year period only.

Silk Duvet & Pima Sheets

Novosbed 1-Year Silk Duvet & Pima Sheets Warranty

Novosbed Inc. (“Novosbed”) guarantees that we will, at Novosbed’s option, replace or repair purchaser’s product within 1 year of original delivery date if it is defective due to faulty workmanship or materials, subject to the limitations described herein.

This warranty does not include any damage or conditions resulting from misuse, accidents, abuse, neglect, normal wear and tear or non-compliance of the care instructions. Use of the duvet without a duvet cover will void the warranty.

During the one (1) year of this warranty, Novosbed will at its option, repair or replace the product, and pay all return shipping costs. Any third party shipping expenses will not be reimbursed to the customer. Should such replacement take place, this warranty will cover that replaced product within the original one (1) year period only. Should this warranty be exercised and your product replaced and/or repaired, the warranty will not be extended or renewed.

Folding Foundation

Please refer to the legacy warranty page for warranty information.

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