If you are requesting a status update on your order, please be aware that our mattresses are made to order and production time is, depending on size, up to 12 business days (excluding weekends and holidays) from order confirmation or the completion of any secondary verifications or holds.
Tracking information for your mattress will be emailed to you as soon as it has been generated at our manufacturing facility. Accessories will ship separately and relevant tracking details will also be sent, once available.
Looking for help?
You may find what you’re looking for at the below links:
#630, 9707 110 Street NW
Edmonton, AB T5K 2L9
Ways to contact us
- Mon-Fri 10:00am – 7:00pm EST (7:00am – 4:00pm PST)
- Toll Free:
- Canada: 1-877-496-3626
- USA: 1-844-456-4506
- Live Chat
Please note, inquiries may take 1-5 business days to respond to.