COVID-19 (Coronavirus) Response
At Novosbed by GoodMorning.com, the health and safety of our customers and staff is our top priority. Please read our FAQs below to learn more about the steps we’re taking to ensure that you — and your mattress — are protected. Over the coming months, we will continue to keep an open and transparent line of communication with you.
As a direct-to-consumer manufacturer, our online shop is open 24/7. During this time, we hope to connect with you even more — call us at 1-844-456-4506 , email us at support@goodmorning.com, or spark up a chat with our Customer Service team on the bottom right corner of the website. We also hope you’ll continue to share your good mornings with us on Instagram, Facebook, and Twitter @GoodMorning.
A good night’s sleep is more important than ever.
COVID-19 Questions
Q |
AAt our head office and manufacturing facilities across Canada, we have instituted increased hand-washing and wipe-down procedures and implemented work-from-home policies where possible. We are following recommendations as they are issued by the Canadian Government. As for production, minimal contact is involved in the manufacturing process. Our mattresses are machine-packed in airtight, vacuum-sealed plastic prior to shipping, and contactless delivery is standard. We hope your in-home, 120-night Sleep Trial gives you a safe space to decide on whether your new mattress meets your needs. Due to COVID-19, you may experience delays in shipping and delivery. We’ll work diligently to keep shipping timelines updated on our website, and you’ll be notified as soon as your mattress ships. You can also monitor updates from FedEx as they happen here. We ask for your patience and understanding as we work together to deliver the best experience we can under these extraordinary circumstances. Contactless delivery is standard on all orders. Our delivery partner, FedEx, has also temporarily suspended mandatory signatures for deliveries made in Canada. Contactless delivery is when a delivery driver will drop off your package without coming into contact with you. This reduces the risk of transmitting COVID-19 during the delivery process.
As announced by the World Health Organization, the likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, travelled, and exposed to different conditions and temperature is also low. As efforts to contain COVID-19 continue, we will follow recommendations from Alberta Health Services and the Government of Canada by closing our head office and working remotely. Response times should not be interrupted; however, should you experience delays, please rest assured that our Customer Service team knows how important it is for you to get a good night’s sleep. We are taking extra special care to serve you during this unique and challenging time. Reach out to us by calling 1-844-456-4506 , emailing support@goodmorning.com, or finding us on social media @GoodMorning. To help protect everyone in light of COVID-19, some of our pickup partners have temporarily suspended service. Others have been instructed to adopt social distancing and are no longer permitted to go inside customers’ homes to complete mattress pickups; instead, they kindly request that you leave your mattress outside your door for scheduled pickups until further notice. To find out if there is an available pickup partner in your area to complete your return, please contact our Customer Service team by calling 1-844-456-4506 or emailing support@goodmorning.com We will be honouring in-trial requests for a mattress pickup in a timely manner as soon as we are permitted. We ask for your patience and understanding during this time and look forward to serving you in the future. |
Most Common Questions
Q |
AIf you don't have a firmness preference, Medium offers a nice balance of plushness and support. Plus, with our Perfect Firmness Guarantee, you can receive Comfort+ to make it a little softer or firmer if it's not quite right.
Contact us if you need further assistance in determining which model is best for you. Acceptable foundations include: adjustable bases; solid wood platform beds; horizontally slatted foundations with slats no less than 2" in width and gaps no more than 3" apart; non-flexing box springs that are in good repair; and foundations specifically designed for memory foam/latex beds.
Novosbeds can be used directly on the floor, but be cautious: mattresses placed on concrete floors, below-grade (basement) floors or on floors in humid environments can become moldy due to excessive moisture build-up. Use on the floor that results in mold voids your warranty. Do not use a foundation made of metal wire. Quality. We build premium mattresses with high-density foams and designer-grade textiles comparable to those made by big international brands that are up to 3x more expensive.
We also offer more than one firmness because one firmness doesn't fit all. The Novosbed is available in 3 distinct firmness levels and we're the only brand that offers a Perfect Firmness Guarantee so that you can adjust firmness of your mattress after you receive it. Price. Without the expensive overhead costs and middle-men, we can build comparable quality mattresses as the big name store brands you already know, but at up to a third of the price.
Additionally, we simply offer a superior experience. 120 nights to try your mattress in your own home, Perfect Firmness Guarantee, free delivery to your door, and no pushy salespeople. Yes, we ship to almost anywhere in the continental USA and Canada for free. Hawaii, Alaska, the Canadian Territories and other remote locations may require an additional remote shipping fee.
Please contact us for rates if you think you might be in a remote location. Novosbed is not in stores. We believe the best way to try a mattress is in the comfort of your own home, for up to 120 nights risk-free, with free shipping and free returns.
If you have ordered multiple mattresses, they may ship separately. If you have also ordered accessories, these items will ship separately from the mattress and have their own tracking information.
The most current shipping timelines are listed on the individual product pages. |
Pre-Sale
Acceptable foundations include: adjustable bases, solid untreated wood platform beds, horizontally slatted systems with gaps no more than 3" apart and slats no less than 2" wide, non-flexing box springs that are in good repair, foundations specifically designed for memory foam/latex beds.
For Queen, King, and California King mattresses, platform beds and slat systems require at least one center support beam. Platform beds and adjustable bases made of wired metal are not acceptable for use with your Novosbed.
Novosbed carries a Foundation that properly supports all kinds of mattresses. Please be advised, our mattresses are tested for flammability requirements on our Wood Frame Foundation only and may not be warranted for flammability on an alternative choice.
- Twin:
- 38" x 74.5" x 11" (97 x 189.2 x 27.9 cm); 46-51 lbs (20.9-23.1kg)
- Twin XL:
- 38" x 79.5" x 11" (97 x 201.9 x 27.9cm); 49-58 lbs (22.2-26.3kg)
- Double/Full:
- 52.5" x 74.5" x 11" (133.4 x 189.2 x 27.9cm); 62-69 lbs (28.1-31.3kg)
- Queen:
- 59.5" x 79.5" x 11" (151.1 x 201.9 x 27.9cm); 75-84 lbs (34.0-38.1kg)
- King:
- 75.5" x 79.5" x 11" (191.8 x 201.9 x 27.9cm); 93-104 lbs (42.1-47.1kg)
- Cal King:
- 71.5" x 83.5" x 11" (181.6 x 212.1 x 27.9cm); 93-104 lbs (42.1-47.1kg)
Visit the Sleep Trial page for more information.
You don't have to choose between features, choose based on comfort.
- Soft:
- For those that prefer a plush mattress without that quicksand feel
- Medium:
- A fine balance between support and comfort
- Firm:
- Pressure relieving with minimal sink-in for a more supportive feel
To maintain our high quality standard we do not allow our mattresses to sit in our warehouse for extended periods of time. During times of high demand, we have occasionally experienced manufacturing delays or stock shortages, but generally these aren't longer than 5-10 days.
Rest assured our mattresses are made of the highest quality, next-generation high-density foams comparable to the expensive big name brands.
We designed our third-generation vertical airflow to keep a comfortable sleep temperature without trapping in excess heat. As you move during the night, air moves in and out of the mattress to maintain a comfortable temperature.
Not only is it more eco-conscious, it allows us to have stricter quality control standards, ensuring you are buying a higher quality product. All Novosbed products pass Canadian and American governmental regulatory requirements and are Certi-PUR® certified.
Purchasing, Shipping & Delivery
- Move your Novosbed to the desired room
- Gently tip the box over to its side and slide the compressed mattress out
- Carefully cut the outer plastic. Make sure not to cut the mattress.
- On your bed frame or foundation, unroll and carefully cut open the remaining plastic to begin the decompression. Keep this plastic in case of a return.
For instructions on how to assemble your Novosbed Foundation, please refer to the instructions.
USA:
West: 4-6 business days
Mid-West: 3-5 business days
Mid-East: 2-4 business days
East: 1-3 business days
Canada:
BC, AB, NS - 4-6 business days
SK, NB, PEI - 3-5 business days
MB, QC - 2-4 business days
ON - 1-2 business days
Post-Sale
Instructions for washing the removable portion of your cover: Wash the cover in cold water with a mild detergent. Do not use bleach or harsh stain removers. For optimal longevity, it's best to hang the cover to dry. Do not dryclean.