Help/FAQ

Q: What kind of foundation can I use? Do I even need one? A: We recommend using a foundation, but you can use your Novosbed directly on the floor provided it is not on floors susceptible to moisture build-up such as a concrete floor, below-grade (basement) floor, or on a floor in a humid environment.

Acceptable foundations include: adjustable bases, solid untreated wood platform beds, horizontally slatted systems with gaps no more than 3" apart and slats no less than 2" wide, non-flexing box springs that are in good repair, foundations specifically designed for memory foam/latex beds.

For Queen, King, and California King mattresses, platform beds and slat systems require at least one center support beam. Platform beds and adjustable bases made of wired metal are not acceptable for use with your Novosbed.

Novosbed carries a Foundation that properly supports all kinds of mattresses. Please be advised, our mattresses are tested for flammability requirements on our Wood Frame Foundation only and may not be warrantied for flammability on an alternative choice.

Q: How does your 120 Night Trial work? A: Our 120-night trial lets you try a Novosbed in the comfort of your own home, giving you a generous amount of time to make a decision on whether it's the right mattress for you. All we ask is that you try it for a minimum of 21 days as often there is an adjustment period when transitioning to a new mattress. If at any time during nights 21 to 120 you decide Novosbed is not for you, contact us, and we'll initiate a return. You'll receive a full refund, and we'll pick up your mattress for donation to a local charity or recycling facility, depending on regional restrictions.

Visit the Sleep Trial page for more information.

Q: Are your mattresses in stock? A: Usually, yes.

To maintain our high quality standard we do not allow our mattresses to sit in our warehouse for extended periods of time. During times of high demand, we have occasionally experienced manufacturing delays or stock shortages, but generally these aren't longer than 5-10 days.

Q: Do you offer a payment plan or financing? A: Yes, simply select the financing option at checkout. For US customers, financing is offered through Affirm.

Q: Do Novosbed mattresses sleep warm? A: All foam mattresses are generally warmer than spring mattresses. Memory foam can feel slightly warmer still because of the way it forms around your body. If you've never slept on a memory foam mattress before, it can take a few nights to get used to it.

We designed our third-generation vertical airflow to keep a comfortable sleep temperature without trapping in excess heat. As you move during the night, air moves in and out of the mattress to maintain a comfortable temperature.

Q: Do your memory foam mattresses smell bad? A: Aside from a very slight initial "new mattress smell" when you first unpackage your Novosbed, our mattresses do not produce any odors. This "new mattress smell" usually dissipates within a few days and is in no way harmful.

Q: How is your mattress for intimate moments? A: It can take some getting used to not having the bounce of an innerspring, but the feedback we have from our customers is quite positive.

Q: I have existing aches and pains, will a Novosbed help? A: While we don't make any medical claims, we design our memory foam mattresses to keep pressure points from forming. Making sure that you are sleeping on the correct firmness and support will be the best solution.

Q: What should I expect on delivery day? A: It’s the day you’ve been waiting for! Your new Novosbed products are on their way and will be delivered to your building today. The drivers will leave your package(s) right at your door if they feel it’s safe to do so. In the event that delivery is not possible, the driver will attempt redelivery or will leave your package(s) at your local pick up center for you to collect at your convenience. Please remember to follow all instructions on any shipping note or delivery notice left on your door or in your mailbox. Drivers will not be able to carry your new Novosbed products up flights of stairs or to your bedroom nor will they be able to unbox your package(s) for you.

Q: How do I unbox my Novosbed? A: Setting up your Novosbed mattress is simple:

• Move your Novosbed to the desired room
• Gently tip the box over to its side and slide the compressed mattress out
• Carefully cut the outer plastic. Make sure not to cut the mattress.
• On your bed frame or foundation, unroll and carefully cut open the remaining plastic to begin the decompression. Keep this plastic in case of a return.

Your Novosbed is ready to enjoy after just 5 minutes, but it may take up to 48 hours to fully expand

For instructions on how to assemble your Novosbed Foundation, please refer to the instructions.

Q: What courier/service is used to ship the mattress? A: We ship with FedEx Ground. They deliver Monday - Friday during business hours. If you purchase through PayPal, we are required to ship with a "Signature Required" at all times, otherwise we will ship as instructed.

Q: Do I have to pay taxes? Are they included in the price? A: In the United States we are required to charge state tax only in PA, where our manufacturing is located. Any applicable taxes will be reflected at checkout once your shipping address is filled out.

Q: Are there any hidden fees? A: There are zero hidden fees. We pride ourselves on transparent, honest pricing. Other than applicable sales taxes and applicable shipping charges to certain areas, the price you see is the price you pay.

Q: How can I clean my mattress? A: The covers on our current Novosbed models have a removable top cover that can be washed. If you're unsure if your cover is removable or if you have an older generation Novosbed model, please refer to the tags sewn into the cover or contact Novosbed Customer Care: Toll free 1-844-456-4506

Instructions for washing the removable portion of your cover: Wash the cover in cold water with a mild detergent. Do not use bleach or harsh stain removers. For optimal longevity, it's best to hang the cover to dry. Do not dryclean.

Q: If I do a return, do I have to get the mattress back in the box? A: Not unless you have an industrial grade compression machine in your basement. For pickups, all we ask is that you wrap up the fully expanded mattress in protective plastic so that it does not get soiled in transit, and have it on the ground floor on pickup day.

Q: Do your mattresses require special sized sheets? A: Novosbed mattresses are 11" deep and will fit most standard depth sheets.

Q: How can I request a return? A: The option to return is available after 21 days have passed in your trial. If you have decided to return, simply log into your account and click the "Orders" tab. Click the "Manage" button of the relevant order. Click the "Request A Return" button and follow the instructions. You can also contact our customer care team for assistance through live chat, email, or telephone.

Q: I own a discontinued mattress. What if I have a warranty claim? A: All our mattresses are covered by a 15-year warranty. If you own a discontinued mattress (Douglas, Logan & Cove, or previous version of Novosbed) and you file a successful warranty claim, we will replace your mattress with one of comparable value. If there is no longer a mattress of comparable value available, we will provide you a refund.