Legacy Warranty

Novosbed mattresses, Comfort+, foundations and accessories include a limited warranty offering protection against defects due to faulty workmanship or materials. Please refer to the warranty specific to each Novosbed product.

Mattresses

1st and 2nd Generation Novosbed Mattresses

Novosbed 25-Year Mattress Warranty

Novosbed warrants each mattress for a period of 25 years, prorated against defects in workmanship and materials. If, during the warranty period, your mattress is found defective because of faulty workmanship or structural defects, subject to the details below, it will be replaced or repaired at our expense.

Summary
  • You must not store your Novosbed in a compressed format for more than 30 days after you have received it
  • You must use your Novosbed on a foundation that allows air to circulate beneath it
  • Slatted foundations must have slats no more than 3 inches wide, spaced no more than 3 inches apart
  • Solid foundations must contain ventilation holes with minimum diameter of 0.75 inches, spaced evenly throughout, no more than 2 inches apart
  • If the mattress forms permanent indentations of more than 0.5 inches within the first 5 years, or 0.75 inches within the following 20 years, we will replace it
  • You need to treat your mattress properly
Details

It is understood that this warranty does not apply to the normal increase of softness in the foam which can occur during normal breaking in, or in the case of visco-elastic memory foam, a lessening of the gradual recovery aspect of the foam, of which such lessening, should it occur, does not reduce the continual pressure reducing and pressure relief properties of the mattress. This warranty covers any physical flaw in the mattress that causes the memory foam material to split, crack or deteriorate, despite normal usage and proper handling as described herein.

This warranty covers any deterioration of the foam that may cause a permanent visual indentation of 0.5 inches or more during the first 5 years, and 0.75 inches or more over the following 20 years.

It is incumbent on the consumer to maintain the foundation and provide appropriate support for the Mattress. A proper foundation must provide airflow beneath the mattress: slatted bases must contain slats no more than 3 inches wide, spaced no more than 3 inches apart (measured from edge-to-edge); non-slatted bases (such as plywood) must contain ventilation holes a minimum of 0.75 inches in diameter, spaced evenly throughout the entire platform such that no hole is more than 2 inches away from another (measured from edge-to-edge). Substitution or use of improper foundations or other bases upon which the Mattress is placed may result in damage to the product thereby voiding this warranty.

Novosbed Memory Foam Mattresses are designed to work on a firm, solid-surface, non-spring foundation or adjustable bed base that is structurally capable of supporting the weight of purchaser’s Novosbed Mattress. Novosbed Memory Foam Mattresses must not be used directly on the floor. THEREFORE, IF PURCHASER USES THE FLOOR ONLY, INAPPROPRIATE FOUNDATIONS OR ADJUSTABLE BED BASES WITH THIS MATTRESS, SUCH USE WILL VOID THIS WARRANTY AND ALL OTHER WARRANTIES, WHETHER EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Novosbed may require purchaser to provide proof of the quality of the foundation for the Mattress if purchaser makes a claim under this warranty.

This warranty does not apply to the fire-retardant cover on the Mattress which is warranted for a period of five (5) years from the date of purchase against defects in material or workmanship nor the micro-fiber cover which is warranted for two (2) years against defects in material or workmanship. If Novosbed replaces the cover for the Mattress, Novosbed will replace it with the current style of cover available for the Mattress, which may be a different color or material than the original cover. If the Mattress or cover is physically abused, stained, damaged, burned, cut or torn, this warranty is void.

The Consumer Product Safety Commission has created the CPSC 16 CFR Part 1633, Standard for the Flammability (Open Flame) of Mattress Sets; Final Rule. It is understood that CAN/ULC-S137, Standard Method of Test for Fire Growth of Mattresses (Open Flame Test) is parallel with 16 CFR Part 1633. It is understood that Novosbed Mattresses have been tested and are compliant with CPSC 16 CFR Part 1633.

The warranties contained herein include the costs of shipping and handling, which are to be borne by Novosbed. Additional shipping charges may apply if the mattress has been moved from the original shipping destination, or if the original shipping destination is in a remote location.

Our representative or designated agent shall make the final determination regarding repair or replacement. We do not warrant our product as a remedy for any specific medical condition and do not warrant against any complications resulting from the use or inability to use this product. We do not warrant individual comfort preferences, sheet fit or height issues resulting from purchaser’s bed frame size or headboard style.

All warranties contained herein are void if the product is found to have been tampered with or misused by the purchaser beyond reasonable wear, and shall not apply if the product has been physically damaged intentionally or due to accident or neglect; including but not limited to damage by burns, cuts, water, stains, bodily fluids or is otherwise abnormally soiled, used or unsanitary. It is the consumer’s prerogative to protect the Mattress with a stain resistant mattress pad.

These warranties are valid only to the original purchaser of the product as indicated on the original sales invoice. The law tag must not be removed from original product as this identifies the product for the purpose of the warranties contained herein. The original invoice is required and is the only acceptable proof of purchase.

In order to provide an optimum sleeping surface this premium product contains only the finest quality materials. As with all premium sleep products, certain body conformity adaptations will take place as your Mattress adapts to your particular body shape and type and any peculiarities in your spinal alignment or bone structure. This is to be expected and is part of the performance of your Mattress. Novosbed reserves the right to make the final determination regarding repair or replacement.

Should this warranty be exercised and your product replaced and/or repaired, the warranty will not be extended.

In the event a warranty claim is filed and a warranty replacement is deemed necessary, purchaser will be required to surrender the original product to Novosbed at the time of replacement.

Terms and services related in this warranty shall be the consumers sole and exclusive remedy should the product fail during the time frame stated here in. We make no warrant beyond those terms and conditions stated. PLEASE RETAIN THIS WARRANTY AND YOUR ORIGINAL PROOF OF PURCHASE FOR AT LEAST TWENTY FIVE (25) YEARS FROM YOUR DATE OF PURCHASE.

You may contact Novosbed’s Customer Service Department by calling toll-free 1-877-496-3626.

Prorated warranty schedule

First ten years: 100% of your purchase price
Eleventh year: maximum 50% of your purchase price
Twelfth year: maximum 45% of your purchase price
Thirteenth year: maximum 40% of your purchase price
Fourteenth year: maximum 35% of your purchase price
Fifteenth year: maxiumum 30% of your purchase price
Sixteenth to twentieth year: maximum 20% of your purchase price
Twenty first to twenty fifth year: maximum 10% of your purchase price

Accessories

Folding Foundation

Novosbed 20-Year Folding Foundation Warranty

Novosbed by 110Direct Incorp. (“Novosbed“) warrants that we will, at Novosbed’s option, replace or repair purchaser’s Leggett & Platt Out Of The Box™ Foundation (“Foundation”) if it is defective due to faulty workmanship or materials, subject to the limitations described in this warranty.

This warranty covers the following items during normal wear:

  • Structural damage/broken components
  • Squeaks, rattles or noises
  • Sagging that is not associated with use of an improper bed frame.

A proper bed frame must provide sturdy support for both the mattress and foundation; including a center support and having at least 6 legs. For queen, king, and cal king slatted style bed frames, it is incumbent upon purchaser to ensure that the frame utilized offers ample structural support for that particular slatted style frame. Failure to have a proper bed frame may invalidate the warranty.

Please Note: Novosbed recommends a support system high quality that is designed specifically to give slatted style bed frames additional structural support.

This warranty does not cover:

  • Structural damage from using an improper bed frame. See above description for a proper bed frame.
  • Physical abuse or damage to the structure and/or cover material, including but not limited to, burns, cuts, tears, mould or liquid damage.
Year 1 through 10 – Full Coverage

During the first ten (10) years of this warranty, Novosbed will not charge purchaser to repair or replace purchaser’s foundation if it is deemed defective, but any transportation costs associated with repairs or replacements are purchaser’s responsibility. In no event will the transportation costs exceed Novosbed’s then-standard freight charges.

Year 11 through 20 – Prorated Coverage

During years 11 through 20 of this warranty Novosbed will, at its option, repair the foundation at a handling cost to purchaser, or replace the foundation at a prorated charge to purchaser plus transportation costs. If Novosbed replaces the foundation, the prorated replacement charge purchaser pays will depend on when the foundation is replaced.

If the foundation is replaced during the eleventh year of this warranty, the prorated replacement charge purchaser pays will be fifty (50) percent of the original purchase price.

If the foundation is replaced after the eleventh year but before this warranty expires, the prorated charge purchaser pays will increase by five (5) percent for each subsequent year of the prorated period (i.e., 55% of the original purchase price if replaced during year twelve; 60% of the original purchase price if replaced during year thirteen, etc.)

Out of The Box™ foundations are designed to work in conjunction with a Novosbed or similar mattress. Out of The Box™ foundations should be placed on a bed frame that is structurally capable of supporting the weight of the purchaser’s Novosbed mattress, foundation, and user(s). IF PURCHASER USES INAPPROPRIATE BED FRAMES WITH THIS FOUNDATION, SUCH USE WILL VOID THIS WARRANTY AND ALL OTHER WARRANTIES, WHETHER EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Novosbed may require proof of the quality of bed frame if purchaser makes a claim under this warranty. Novosbed reserves the right to invalidate this warranty if the foundation is found to be in an unsanitary condition.

The Consumer Product Safety Commission has created the Standard for the Flammability (Open Flame) of Mattress Sets in Federal Register 16 CFR Part 1633. Foundations are specified for use with particular mattresses and therefore use outside of these specifications, should not be construed as 16 CFR Part 1633 compliant.

This warranty is valid only for the original purchaser from the original purchase date of the original product purchased. An original purchaser is one who purchases the product directly from Novosbed or an authorized retailer of Novosbed. If purchaser is not the original purchaser of this product, he/she takes it “as is“ and “with all faults.“

In the event a warranty claim is filed and a warranty replacement is deemed necessary, purchaser will be required to surrender the original product to Novosbed at the time of replacement.

You may contact Novosbed’s Customer Service Department by calling toll-free 1-877-496-3626 or by sending an email to customercare@novosbed.com.

This warranty gives the purchaser specific legal rights, and the purchaser may also have other rights, which may vary from state to state and/or province to province.

PLEASE RETAIN THIS WARRANTY AND ORIGINAL PROOF OF PURCHASE FOR AT LEAST 20 YEARS FROM YOUR DATE OF PURCHASE.

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