Comparisons > Mattress brand comparisons

How does Novosbed compare to Casper?

Mattresses, materials, policies, purchasing, and other important factors compared.

Last update: October 25, 2016

Comparison summary

Casper

  • Construction: Latex & memory foam hybrid
  • Foam density: Unknown foam density
  • Selection: Single firmness
  • Available: Retail (ships from Casper) and online.
  • Sleep trial: 100 nights
  • Adjustable comfort: No
  • Cover: Not Removable, not washable
  • Warranty: 10 year
  • Price (Queen): $850 USD

Novosbed

  • Construction: Premium memory foam
  • Foam density: High density foam
  • Selection: Three different firmness options
  • Available: Online only
  • Sleep trial: 120 nights
  • Adjustable comfort: Comfort+
  • Cover: Removable, washable
  • Warranty: 15 year
  • Price (Queen): $999 USD

Highlights

  • Casper mattresses use a latex and memory foam hybrid construction. Novosbed specializes in high-density memory foam mattresses.
  • Casper offers a single model. Novosbed offers a selection of 3 mattress models.
  • Both Novosbed and Casper sell online, directly to customers. Casper has partnered with a retail chain but orders are still fulfilled through Casper’s regular channels.
  • Novosbed has an aggregate review score of 92% compared to Casper’s 85%.

Mattress materials

Memory foam handprint Memory foam handprint - Johan (Own work) [CC-BY-SA-3.0], via Wikimedia Commons

Most online brands focus on foam mattresses due to their ability to be compressed, rolled, and shipped in a relatively small box. Novosbed and Casper both make foam-based mattresses, but not all foam is created equal.

Foam densities and how they affect your mattress is important. In short, foam density relates to the quality and durability of the foam. Using lower density foam makes a mattress less expensive, but the trade-off is longevity and durability.

Aside from density, foams can also differ in their bounce-back, or response-time. Many foams have an immediate response where the foam instantly returns to its original shape when a load is removed. In contrast, memory foam is unique because it “remembers” the shape of the load applied when it’s removed before returning to its original shape. You’re likely familiar with the handprint demonstration commonly used to showcase memory foam’s unique response-time properties.

Casper mattresses

Casper uses memory foam too, but places it under a latex foam layer. By putting a latex layer on top, the effects of the memory foam are greatly reduced; the mattress loses a significant amount of motion isolation, contouring, and pressure point relief. In addition, latex layers tend to give a mattress more bounce and a spongy feeling.

Novosbed mattresses

Novosbed mattresses are made with memory foam, which separates it from most online competitors. Many of Novosbed’s competitors don’t use memory foam in their mattresses, and those that do tend to bury it under other layers, such as latex foam. By utilizing memory foam as the primary mattress material, Novosbed mattresses have a distinct memory foam feel. This feel is well-known for having low bounce, dense plushness, and a sensation of being gently hugged by your mattress.

Know what you're paying for

Novosbed believes that sharing the foam densities of their mattresses is important. This way, you know what you’re paying for. Without this information, shoppers are left to guess at the quality of the foam used in the construction of the mattress.

Company Primary layers Foam density Other layers Manufacturing
Casper Latex foam Unknown Memory and support foams USA
Novosbed Memory foam 3.7 - 5 lbs/ft3 Premium support foam USA

Mattress selection

Selecting a mattress out of a sea of choices is a significant hurdle many people will encounter while mattress shopping. There are simply an overwhelming number of options. Not only are there countless brands, many have multiple models to choose from. Both Novosbed and Casper understand this and have modeled their selection to help alleviate some of this stress.

Casper mattresses

Casper’s approach is to sell a one-size-fits-all mattress. This one model features a firmness that is sold as “universally comfortable”. The single firmness approach can be appealing to shoppers in a world of overwhelming choice, but the fact is people come in all shapes and sizes which inevitability determines the firmness required to give you a comfortable sleep.

Novosbed mattresses

Novosbed’s strategy is to give customers a choice by offering a selection of mattresses models that are clearly named. The Novosbed Soft, Medium, and Firm are all named based on how they feel. Everything from the features, fabrics, and visual appearance are exactly the same. The only thing a customer has to do is to choose the firmness they want.

Casper mattress

Name Price (Queen) Thickness Firmness All sizes Washable cover
Casper $850 USD 10" "Universal" Yes No

Novosbed mattresses

Name Price (Queen) Thickness Firmness All sizes Washable cover
Novosbed Soft $999 USD 11" Soft Yes Yes
Novosbed Medium $999 USD 11" Medium Yes Yes
Novosbed Firm $999 USD 11" Firm Yes Yes

Purchasing options

Most people who try online brands are happy with their decision. Most people who try online brands are happy with their decision.

Both Novosbed and Casper are available online to customers in the US and Canada. By selling online, direct to customers, middlemen costs are eliminated. This results in a more affordable mattress for you without sacrifices to quality. Selling direct also enables both companies to offer consistent policies and centralized service.

Although Casper has partnered with American retail chain West Elm, their current arrangement serves only as a showroom. Ordering and delivery is still handled by Casper online. As you can’t take the mattress home with you, there is effectively no difference in buying in-store vs. online through the Casper website.

Company Availability Middlemen Policies
Casper Online and in West Elm stores* No Same for everyone
Novosbed Online only No Same for everyone
* West Elm purchases ship via Casper

Policies

Selling direct to consumers allows Novosbed and Casper to both offer centralized customer service and consistent policies for all customers. Although their respective policies share many similarities, there are a few key differences:

Shipping and returns

Novosbed and Casper offer free shipping and free returns to both Canada and the USA. However, Novosbed also offers an optional White Glove Delivery service to customers in the USA, which also includes the option to have your old mattress removed for an additional fee. Casper currently does not offer either White Glove service or mattress removal service.

Both Novosbed and Casper approach returns with full hands-on service, coordinating pick up and donation of returned mattresses. Neither company re-sells returned mattresses.

Sleep trial

Casper’s sleep trial gives their customers 100 nights. Customers cannot fine-tune firmness, but can return their mattress if they are not satisfied within the 100 day time frame.

Novosbed’s sleep trial gives you 120 nights to decide if your new mattress is right for you. It's the only sleep trial available with a Perfect Firmness Guarantee which entitles you to a free Comfort+ kit. Using Comfort+, customers can fine-tune the firmness of their Novosbed mattress to find that perfect fit. Customers are still eligible to return their mattress if they’re not completely satisfied.

Policy comparison

Company Sleep trial White glove Firmness guarantee Returns
Casper 100 nights None No No return fees
Novosbed 120 nights $99 (US only) Yes No return fees

Customer satisfaction

Novosbed and Casper both have numerous online reviews from a variety of sources. As of the last update date of this article, Novosbed’s aggregate review score is 92% compared to Casper’s 85%.

Company On site Reseller Ratings Amazon Sleepopolis Sleep Sherpa Sleep Like the Dead
Casper 4.4/5 n/a 4.4/5 4/5 n/a 78%
Novosbed 4.8/5 9.8/10 4.4/5 4.7/5 9.1/10 84%

Novosbed third party review quotes

"With the general feel and quality of materials being pretty close (depending on the Tempur-Pedic model, of course), I personally just think you get a better value from Novosbed because it costs so much less. The perfect firmness guarantee is also a unique innovation that should assuage any concerns from buying it online." - mattressclarity.com

“You’ll see that both Novosbed and Tempurpedic have dense quality foams but the Novosbed is much more affordable and includes the Comfort+ option” - sleepsherpa.com

Casper third party review quotes

“There are simply too many other mattresses available that I find offer better support, comfort, and feel for about the same price” - sleepopolis.com

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